Comments on: iPhone 3G in the USA: AT&T Upgrade Eligibility Clarified-ish

By: Lily

Lily — Wed, 30 Sep 2009 03:21:47 +0000

so i got my iphone last year druing christmas i believe now i lost my iphone recently and i need another iphone not an upgrade iphone but the same old 3g i always had…what will my cost be…will they charge me 500 dollars? or can i just buy the iphone through apple and just get it activated? help! what is the cheapiest way and fastest!

By: seiya

seiya — Tue, 14 Jul 2009 02:09:59 +0000

Just tried it earlier. I could get the regular iPhone 3G for $317 + $24 data plan. Not too shabby, methinks. I’m most likely going to save up for it and upgrade. I hate my Shine. Wholeheartedly. The stupid text message stopped working on my phone. Then again, it happened to me on T-Mobile too. I get bad luck.

By: Kevin E. Schlabach

Kevin E. Schlabach — Sun, 21 Jun 2009 21:42:54 +0000

Umm… AT&T turned down my upgrade from a go phone to an iphone 3G S. Read about it here!

http://theschlabachfamily.blogspot.com/2009/06/at-turned-down-my-720-iphone-dollars.html

By: Starbie

Starbie — Thu, 16 Apr 2009 02:30:43 +0000

I am also annoyed. I have wanted an iPhone for quite some time, but had waited and waited. When I upgraded last spring, I went with the LG Shine, because I was waiting for the 3G iPhone to come out.

Well, the Shine has been lots of problems. ATT sent me a new one once. I have given up on them sending me another.

I'm want to upgrade to an iPhone. And not only upgrade my phone, but also upgrade my fiance's phone that is also on my family plan.

I find out, he can get the iPhone for $199, but I cannot. And he could care less about the iPhone... even though I've been talking it up to him lately and he does seem more interested in it. I'm the one who really wants the phone. But is it worth telling everyone my number is now his and his is now mine?

I've been a CellOne/Cingular/ATT customer for 11 years, and they are going to make me pay double for an iPhone or wait until August? Even better, I want to buy two. Hmm...think of the sales commission they could get? But no... I refuse to upgrade just one phone. I want to upgrade both together. And after all of this, I think I'll do it on-line (if and when I do) just to keep the people in the store from getting any commission off of me.

By: captainpodnuh

captainpodnuh — Thu, 29 Jan 2009 05:26:06 +0000

I have been a Bellsouth/Cingular/ATT customer for 17 years. My wife lost her iPhone. I just want to replace it. 8 days from "eligible." They won't budge. Customer Service tells me that the store manager can override the upgrade eligible feature. He says he can't. Get your story straight. Somebody is off somewhere.

He offers me a $40 phone that I can return in eight days, less a $20 restocking fee. So I have to spend $20 to save $200. Or wait a week. They are willing to sacrifice a 17 year old account for 8 days. If my wife didn't "Have to have an iPhone," I would be so done with them.

AT&T will never get my business service. Ever. If you can't take care of a 17 year customer, who will you take care of???

By: wtf

wtf — Mon, 12 Jan 2009 22:59:10 +0000

Holy ****… I am pissed. I’ve been an AT&T/Cingular/AT&T customer for eight years and never made a late payment. I’m close to my previous two year contract being up and yet I cannot get a device?

I may just ditch the iPhone idea and go over to Verizon right now.

By: YadaYadaYada

YadaYadaYada — Wed, 07 Jan 2009 02:36:32 +0000

Let me add this, too. Don't let AT&T's reps bully you. Buried in all their legaleze IS your right to satisfaction of the phone you previously bought (including subsidized) from them. So demonstrate a chronic, repeated problem and have it on record. If you're lucky like I was, it may even go something like this...

You: I've had it with this phone. The GPS (or whatever) feature has never worked right. You have the history of its failures on my account. I'm invoking the termination clause and, let me tell you, I'm very disappointed in AT&T's service.

Sales: I fully understand your frustration and I assure you we don't want to lose you as a customer. What do you think of the iPhone?

You: It's nice but I'M NOT PAYING $500 FOR ANOTHER PHONE JUST TO GO THROUGH THIS AGAIN!!

Sales: Oh, of course, of course! No, what would you think of $299 for it? Would you be willing to do a contract for two years?

Here's where all your practice at keeping a straight face while playing Texas Hold'em pays off.

By: YadaYadaYada

YadaYadaYada — Wed, 07 Jan 2009 02:23:19 +0000

Check your contract for your rights of termination for failure of a device to satisfy your requirements. For example, my AT&T Tilt sucks at GPS with Telenav. This is provable at any AT&T store by going outside and starting Telenav, then showing the rep (or manager) that it can’t find the signal (this does happen about half the time, and always of course when I need it). Ask for a replacement phone. Now you have an official record of a problem with the phone. When you get the replacement, wait a week or so then report the problem again and demonstrate it (whatever issue you’ve found… and there are ALWAYS issues you can say are REQUIRED for your satisfaction). Now demand another replacement. Do this one more time, THEN demand to be let out of your contract because you have documented issues where they have not lived up to THEIR end of the contract commitment. Make a lot of noise… but this won’t be necessary because then you’ll “agree” to re-up for two more years if they’ll upgrade your phone. Guess what you’ll ask in the upgrade?

By: Jamie

Jamie — Tue, 30 Dec 2008 22:56:46 +0000

I am in ATT Iphone hell. I bought 50 mb on an international plan for my trip to Japan for %59. I followed by webusage on my iphone and went about 2-3 kb over the 50mb limit. I got back a $300 bill which included a prorated fee for the previous month of $40/ the %59 and 13 extra MB that were not registered by the iphone while I was abroad/ and about $30 for 15 unanswered incoming calls. The ATT customer service was stunningly firm that there was no room for error in terms of the bill and no credits were issued. They called apple who claimed not to stand behind the MB usage function on the iphone. Yeahh 51 MB for about $200!!!! Stunning. Will be looking around for another service – I am furious!!

By: Natasha

Natasha — Fri, 26 Dec 2008 23:55:31 +0000

I had the same thing happen to me today as everyone else on here and am furious. Not eligible until March 25th for the subsidized price. Had no idea about this so my rage in the store was full force. I cannot understand how ATT can kick their loyal customers in the face like this? Anyhow, the WalMart phone available on Sunday is only for upgrade eligible customers which leaves me out as well. I am going to Verizon in March-Blackberry Storm, here I come!!