Comments on: UPDATED! iPhone 3G in Canada: Regarding Rumors of Rogers Billing for WiFi…

By: Syzygy

Syzygy — Mon, 27 Jul 2009 18:27:00 +0000

I bought an iPhone last summer from Rogers and paid out a $200 security deposit. It’s now a year later so I called them up and asked them to refund me the deposit. I have a year’s worth of bills paid on time so there was no problem. It’s very nice to get that $200 back! You might also want to give them a call…

By: kwby

kwby — Fri, 03 Jul 2009 14:09:52 +0000

Rogers dinged me with a $1000 data charge, when I only have a voice plan, but my cell has wifi. I was on the phone for hours screaming at rep after rep and raised the issue to a high manager who reversed the charges but then they blocked my phone from having wifi. I HATE FRIGGIN ROGERS SCAMMERS!!! Why can you surf freely with a laptop, iPod touch etc but get charged for same surfing with a phone with wifi???

By: Darren

Darren — Thu, 22 Jan 2009 01:03:41 +0000

I'm wondering about the accuracy of the iPhone's usage statistics, too.

I got my iPhone for Christmas and first turned it on on Christmas Day. On the first bill since getting the iPhone (invoice date of 5 January) it indicated that I had used 28,996 KB -- almost 30MB in 11 days.

Right now, my phone says that I've Sent 1.8MB and Received 12.3MB. The phone statistics have never been reset.

I called Rogers and spoke to their "Data department" and they reported that, as of 14 January, I had used almost 40MB -- again, my phone is reporting that I'm nowhere near that amount of usage NOW. Their response to my request for clarification was basically that the iPhone must not be accurately tracking data usage.

My thoughts are that either Rogers is just making stuff up, or maybe they are charging for all data -- even through my home WiFi. Anybody have any idea what's going on?

By: Ryan

Ryan — Thu, 08 Jan 2009 08:49:33 +0000

Hi,

For those who got charged with thousands of dollars, can you check your data usage under Settings/General/Usage? I did quite a bit of research for the past two days regarding this issue... and am wondering if the statics showing on iPhone is accurate.

How much data did you guys have to use to get to a bill of $5,000 +? I've been having pretty bad experience with Rogers as well. The data plans that Rogers came up with totally ruined iPhone...

By: Dan

Dan — Wed, 07 Jan 2009 03:35:53 +0000

(Response to I HATE ROGERS)

HELP!!!! We have just been told that our first iPhone Internet charges have amounted to $3,300.00 for a 4-DAY PERIOD!!!!!!! HOW CAN THIS BE???? Not only is this outrageous, it's highway robbery! I need some advice from I HATE ROGERS about how you managed to get your astronomical bill ($5,700.00) reversed! PLEASE ADVISE!!! I am a single parent and simply UNABLE to come up with this kind of money. The rates are criminal!!!

By: A

Thu, 11 Dec 2008 18:36:22 +0000

This was INCREDIBLY helpful guys. Thanks a lot. I had recently gotten an iPhone without a data plan about two months ago and unknowingly had the 3G function on. I was charged $100 during the course of a week and I had not even used the internet. I finally decided to use WiFi at my school today and I guess I’ll find out if I get charged on this month’s bill.

By: John

John — Thu, 13 Nov 2008 05:20:37 +0000

I had loads of fun with this tonight…. Got a bill with Over $700 worth of data usage on my wife’s line. this is after numerous confirmations that Data was blocked on this line. billing was quite helpful on this and reversed the charges. they had also pointed out that I had the Wrong kind of data block – said it was only blocking Spam – huh… what the heck is that supposed to mean? anyways… she made the change and now the Edge icon doesn’t show up when wifi is out of range or off. I’m hopeful that this worked. But when they had to adjust the charge for some texting, I was put through to another girl that informed me that there is NO WAY to completely block data on the Iphone. I says PARDON !!! she tried to sell me a discounted data plan for that line and said she was concerned that next time I might not be so lucky to have the charges reversed.

Now here’s my theory – I’m thinking the rumours I’ve heard about Rogers charging for data usage INCLUDING WiFi are true. the only way my wife’s phone would have accumulated that much data was if the phone was reporting data usage back to rogers and included wifi. If not – there is way to much mindless banter going on with my phone on the network – which would concern me even more.

anyways. I hope Rogers and Apple get they’re heads out of each other’s @sses long enough to fix this issue, whatever the heck it is. I’m getting tired of spending an hour on the phone with Rogers every bloody month.

By: Chris

Chris — Wed, 22 Oct 2008 14:56:33 +0000

I upgraded to an iphone last month. The sales person said that I had to run my old plan for two more weeks so he recommended that I not use the iphone. I reluctantly took his advise and turned off my phone. I then shared my wife's phone when possible. (I also emailed some complaints to Rogers and they were very unhelpful sending me "form" replies recomending that I call in - i did and was on hold for an hour - hung up)

After two weeks I turned on the phone and yahoo - I love the phone. I then received my first bill and they charged me over $200 for usage charges for the first two weeks (NO JOKE). My phone was OFF! I called up and was on hold for another hour. I had to go back to work so i have to call again.

Rogers.com online billing is always down - MY5 online services is also down allot. Calling them is hit and miss. Even the promo of combining services on one bill (cel, cable and internet - 10%) comes with conditions when it should simply be a reward.

I love my iPhone - but I hate dealing with Rogers.

Just my 2 cents

By: Katie

Katie — Tue, 07 Oct 2008 02:22:15 +0000

I had a 300 dollar bill last month for data usages which i never used. I sat on the phone with rogers for 3 hours only for them to tell me there was nothing they could do about these charges. If i hadn’t had these internet usage charges my bill would only have been 50 dollars. Im a student and can’t afford to pay for outrageous bills especially ones that i didn’t use the data that it says i did.I am not impressed at all!

By: IHATEROGERS

IHATEROGERS — Wed, 01 Oct 2008 15:29:24 +0000

DO NOT PAY THE USAGE CHARGES. IT IS TOTAL BS THAT THEY MAKE YOU PAY FOR WIFI USAGE WHEN IT WAS NOT CLEARLY STATED ON THE CONTRACT. ROGERS HAS DONE THIS TO ME TWICE AND THIS IS AFTER I REQUESTED THEY BLOCK OFF ALL INTERNET ACCESS AND USAGE. THEY CANNOT BLOCK YOUR WIFI THEREFORE, YOU CAN STILL USE IT. MY FIRST BILL WAS $2000, WHICH I MADE THEM REVERSE. I JUST GOT A CALL FROM THEM AGAIN STATING MY LAST MONTH BILL IS AT A WHOPPING $5700!!!! LOL HELL NO! AFTER BITCHING WITH THEIR CSR, I ALSO HAD THIS REVERSED. I HATE ROGERS AND WILL BE SWITCHING CARRIERS PRETTY SOON.