According to articles I’ve read online, Apple has approximately 2 million members. This means that 20,000 of us have been impacted over the last 8 days (and counting). We represent $2.6M of $256M in annual revenue from Mobile Me.

Apple extended ALL contracts 30 days. This means that 99% of Apple’s mail base received compensation without suffering the catastrophic meltdown the 1% of us have been asked to endure.

The 30 day extension “cost” Apple $21.5M. Does it seem fair that we, the 1%, only represent $215K of this amount and yet we’ve endured the BRUNT of Apple’s “serious issue with one of our mail servers that has prevented you from accessing your Mobile Me mail account for the last week”? Is that all we are worth to Apple? $215K?? Do they honestly believe a 30 day extension of our contracts and the statement “We apologize for this service outage and the frustration it has caused you” is enough for the 1% of us that have been impacted, losing email, inability to send or receive email, now currently only able to access our email via the Web, not via our Applications which, thankfully, is the ONLY way many of us will EVER have access to our emails prior to July 18th.

We need to get Apple to see that restitution to the 1% of its Mobile Me customer base above and beyond the 30 day extension is the “right thing to do”. Repairing our confidence in Apple’s email service is in the companies best interest. And compensating the 1% of its customer base above and beyond what the other 99% also received would be a small start in the healing process.

http://tinyurl.com/6ejzvz