Comments on: Updated: iTunes 8 + iPhone 2.1 = Apple Remote Problems?

By: Neil

Neil — Mon, 23 Nov 2009 05:50:24 +0000

In part 3 I mean Remote icon under devices not iPhone, sorry typo..

By: Neil

Neil — Mon, 23 Nov 2009 05:46:50 +0000

This is how I got my iTouch to finally work in Vista...

You must turn off windows firewall for this setup to work.

Turn off Windows Firewall click Start > Control Panel > Security and turn windows firewall off.
Next click Start > Control Panel > Administrator Tools > Services and look for (Routing and Remote Access) in the list. If it is disabled, double click on it and select Automatic from the drop down list and click OK. Now look to the left hand side of the box it will say (Start), click on this and start the service if it hasn't started already.
Now turn off your iTouch/phone and restart it and choose the remote app and with any luck, the iPhone icon should appear under the devices tab on the left hand side of itunes (if not then click add library on iTouch to receive a new password and hopefully the icon should now appear, you can now enter your four digit password.
Once connected and iTunes confirms this, repeat step 1 and turn your Windows Firewall back on.

You should now be good to go and still have a firewall in place for added protection.

By: Chris

Chris — Sat, 21 Nov 2009 22:42:39 +0000

Thank you #131. ian – I’ve been trying to get this app to work since I downloaded it…like a year ago. Never have been able to get it to work. I don’t know how you figured it out, but thank you!

By: frustrated

frustrated — Tue, 03 Nov 2009 05:00:44 +0000

131 Ian’s solution finally worked for me and made the iPhone FINALLY show up under devices, but then I couldn’t connect to the internet. When I switch back to my regular WIFI, the iPhone can’t find the iTunes library again.

I’ve been trying to get this to work for like three months. I have no firewalls on, I allow all connections.

By: Moonboy

Moonboy — Mon, 21 Sep 2009 12:26:10 +0000

Houston, I have a wierd problem. Latest itunes on Vista , then wireless via Juniper SSG20 to a ipod touch with apple itunes remote app installed. I can monitor the firewall to see packets both ways but there isnt any….ipod remote app doesnt send anything so perhaps is listening. Vista pc, I see no packets on the SSG20 counters even though i have itunes app in the windows firewall enabled, and have allowed tcp 3689 and udp 5353. I even turned windows firewall off to check – no difference, no packets seen. Is there another app that has to be on the box with Vista to kick it into life? I’ve toggled network sharing, look for remotes in itunes. …hmmm!

By: AGorey

AGorey — Sat, 22 Aug 2009 16:00:44 +0000

Same problem. I just had to reboot the router and mine connected again.

By: Dibbler666

Dibbler666 — Tue, 28 Jul 2009 22:18:27 +0000

I resolved the connect issue on Windows when I renamed my Workgroup to the same name as my Wireless box. rebooted and straight in on the Iphone 3.0 and IpodTouch, connected them both at the same time as well.

By: Steve

Steve — Fri, 24 Jul 2009 10:15:03 +0000

RESOLVED!!!!!!!

For some reason my Zonealarm firewall had set my home network to the "Internet" Zone (ie lets me connect to network but prevents anybody connecting to me). Changed this to "Trusted" Zone and voila.

By: Steve

Steve — Fri, 24 Jul 2009 09:58:00 +0000

Tried everything above - no joy. I have an iPhone 3GS and latest version of iTunes running on WIndows XP. Draytek router/firewall and Zonealarm. I've opened up the ports on the Draytek and given permission for iTunes and Bonjour on Zonealarm.

Restarted router, restarted PC, reintsalled itunes, reinstalled ap, connected with cable/without cable, allowed sharing, look for iPhone remote, started services above, nothing.

For a brief period yesterday the remote icon appeared in itunes but did not recognise code. Then it dissapeard...

HELP!!!!!!!!!!!!

By: Cannon

Cannon — Tue, 14 Jul 2009 18:29:42 +0000

My problem is that although my iPhone3Gs will connect as a remote it will quickly lose my library and be unable to find it again. I have tried everything; reinstalling bonjour, allowing bonjour and itunes thru my firewall, turning my firewall off alltogether!, sharing my library, search for ipod & iphone remotes checked, I’ve tried everything everyone has suggestions… So, any suggestions? This is especially frustrating as this was my main reason for wanting one