Comments on: AT&T Roaming Data Usage Woes http://www.theiphoneblog.com/2008/10/21/att-roaming-data-usage-woes/ For people who dare to Phone Different. Mon, 23 Nov 2009 04:37:06 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: NPD http://www.theiphoneblog.com/2008/10/21/att-roaming-data-usage-woes/comment-page-1/#comment-34349 NPD Fri, 06 Mar 2009 16:23:33 +0000 http://www.theiphoneblog.com/?p=5042#comment-34349 <p>That's poor programming on their systems people. Their billing software should look at the dates and charge according to the plan that was in effect when the service was used. They weren't being nice, it's likely they would be breaking the law if you took it to the FTC and complained. You don't have to pay just because their billing software is stupid. </p> <p>It's an unwritten policy because it's BS, isn't a policy and probably unenforceable.</p> <p>-N</p> That’s poor programming on their systems people. Their billing software should look at the dates and charge according to the plan that was in effect when the service was used. They weren’t being nice, it’s likely they would be breaking the law if you took it to the FTC and complained. You don’t have to pay just because their billing software is stupid.

It’s an unwritten policy because it’s BS, isn’t a policy and probably unenforceable.

-N

]]> By: Simon http://www.theiphoneblog.com/2008/10/21/att-roaming-data-usage-woes/comment-page-1/#comment-17994 Simon Wed, 22 Oct 2008 01:05:25 +0000 http://www.theiphoneblog.com/?p=5042#comment-17994 <p>A similar situation happen to me with AT&T International Plan.</p> <p>I knew I was going to be traveling into Mexico so I added the International Plan with a limited amount of download. During my 1 week trip I made sure not to go over the alloted download, which was a breeze to keep track of on an iPhone. When I returned home I got a call from AT&T asking me to verify that I was out of the country. I stated "yes I was". Then they replied "OK well you have over $700+ in international fees". I was like "Hell to the NO I DON'T!". After some back and forth the charges were removed. I didn't cancel my international plan until the following month just to avoid any further hassle. It seems AT&T has some work to do in this area but I'm happy with their customer support who always seems to fix things. To bad I cant say the same for crappy Sprint!</p> A similar situation happen to me with AT&T International Plan.

I knew I was going to be traveling into Mexico so I added the International Plan with a limited amount of download. During my 1 week trip I made sure not to go over the alloted download, which was a breeze to keep track of on an iPhone. When I returned home I got a call from AT&T asking me to verify that I was out of the country. I stated “yes I was”. Then they replied “OK well you have over $700+ in international fees”. I was like “Hell to the NO I DON’T!”. After some back and forth the charges were removed. I didn’t cancel my international plan until the following month just to avoid any further hassle. It seems AT&T has some work to do in this area but I’m happy with their customer support who always seems to fix things. To bad I cant say the same for crappy Sprint!

]]> By: Sean Peters http://www.theiphoneblog.com/2008/10/21/att-roaming-data-usage-woes/comment-page-1/#comment-17992 Sean Peters Wed, 22 Oct 2008 00:54:23 +0000 http://www.theiphoneblog.com/?p=5042#comment-17992 <p>Hmm. I was in sort of the same situation, but when I called to cancel after returning from overseas, the AT&T guy was very careful to explain that I needed to wait until the data usage actually showed up on my phone bill before I cancelled... or I'd get hit by these gigantic charges. I guess I was lucky to get a rep who knew what was going on.</p> Hmm. I was in sort of the same situation, but when I called to cancel after returning from overseas, the AT&T guy was very careful to explain that I needed to wait until the data usage actually showed up on my phone bill before I cancelled… or I’d get hit by these gigantic charges. I guess I was lucky to get a rep who knew what was going on.

]]> By: Ryan http://www.theiphoneblog.com/2008/10/21/att-roaming-data-usage-woes/comment-page-1/#comment-17956 Ryan Tue, 21 Oct 2008 16:05:11 +0000 http://www.theiphoneblog.com/?p=5042#comment-17956 <p>As much as it sucks, this isn't an AT&T policy. This is an industry standard for roaming data, voice calls and long distance. It can take up to 90 days for other carriers to report usage to your selected provider, which means it can take up to 90 days for your charges to appear.</p> <p>I recently added international calling to my iPhone and the AT&T rep reminded me to leave it in place for 3 months after I a finished making international calls. I'm sorry that didn't happen here.</p> As much as it sucks, this isn’t an AT&T policy. This is an industry standard for roaming data, voice calls and long distance. It can take up to 90 days for other carriers to report usage to your selected provider, which means it can take up to 90 days for your charges to appear.

I recently added international calling to my iPhone and the AT&T rep reminded me to leave it in place for 3 months after I a finished making international calls. I’m sorry that didn’t happen here.

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