UPDATED: AT&T Service Outage in Your Area?
UPDATE: Looks like neither Skynet’s first strike nor a Cylon invasion were to blame, but a power failure in Michigan. AT&T has put out a press release (via Chicago Breaking News — Thanks Jeremy!). Here’s hoping everyone gets their ubiquitous connectivity back ASAP.
Both Jeremy (Chicago) and Dieter (MN) seem to be having no-joy with their AT&T service today. (I’m on Rogers, so aside from poverty, I’m fine thanks!)
How’s it holding up in your area? Loud and clear, or data fail?
Let us know in the comments, or join in the TiPb iPhone forum discussion.
December 28th, 2008 at 3:23 pm
Doesn’t work in Chicago for me. Keeps saying my service has been disconnected when I call of others call my phone. AT&T=unreliable.
December 28th, 2008 at 3:26 pm
full service in fernandina beach fl but i will say i used to get 3g service and for a few months no 3g
December 28th, 2008 at 3:28 pm
My AT&T is fine here in Detroit.
December 28th, 2008 at 3:28 pm
I’ve been without service for over 3 hours in the Metro Detroit area.
December 28th, 2008 at 3:28 pm
Chicago is OUT… I’ve never had another carrier have such a large outage. Maybe I have been lucky.
December 28th, 2008 at 3:30 pm
so what’s up with this ’superb service’ ? no signal at all near o’hare…… what a pain today. anyone know why?
December 28th, 2008 at 3:30 pm
AT&T is very reliable in Texas, but they are headquartered in Dallas.
December 28th, 2008 at 3:30 pm
Louisville KY is working…there is also a Level 3 (internet fiber optic backbone) outage on the east coast, possibly related?
December 28th, 2008 at 3:34 pm
Just left AT&T store outside Chicago. Wife’s Iphone works, my Bold does not. They said its outage but does not impact everyone… Also, this extends to East Coast, they say.
December 28th, 2008 at 3:35 pm
Works ok in SF bay area.
December 28th, 2008 at 3:37 pm
In Detroit cannot receive calls or text message’s but can send both.
December 28th, 2008 at 3:38 pm
In Chicago, my 3G iPhone is dead in the water. Says “No Service” my partner’s 1st gen iPhone works fine though…. argh
December 28th, 2008 at 3:40 pm
AT&T cell phones have been out in Chicago area for past three hours. Our DSL with AT&T is also downl; landline service has been sketchy for the past week.
December 28th, 2008 at 3:44 pm
No Sevice in sub-Philly zip code 19426
December 28th, 2008 at 3:45 pm
No service in Ann Arbor, Michigan. December 28, 2008.
I am not a happy Mouse.
December 28th, 2008 at 3:46 pm
I’m north of Detroit and working on AT&T, but I know at least two people who have no service here
December 28th, 2008 at 3:47 pm
No service in Chicago for last 2 hours. Phone suddenly started working again 15 min ago. Made one phone call and then lost service again.
December 28th, 2008 at 3:47 pm
HI Ann Arbor…..I used to live there….still keep my 734#
December 28th, 2008 at 3:48 pm
AT&T has issues with 3G in the Detroit area. Try turning it off. Mine works fine.
December 28th, 2008 at 3:49 pm
No Service here in Detroit area. I went to the AT&T store and they have signs up noting a major network outage. There were drones of people going in I’m sure because of the outage.
December 28th, 2008 at 3:49 pm
I’m in Houston, and service is fine here for both my iPhone 3G and my wife’s BB Curve, but I was having big troubles when I was in San Antonio on Tuesday.
December 28th, 2008 at 3:52 pm
My ATT is still out. i have the shaded grey bars
December 28th, 2008 at 3:53 pm
My family has at&t cell service here in Detroit and the lines are still down. They cannot make, recieve or text anyone on the network. This is terrible.
December 28th, 2008 at 3:54 pm
I’m in Ypsilanti, MI, ATT said the outage is random. My husbands phone works fine and I am out of service on the same account. They gave me a $10.00 credit but can’t tell me when service will be back. They say it’s only been a coupld of hours in Michigan but I have had no service for longer than that. NEVER had this problem with Cingular in same area.
December 28th, 2008 at 3:55 pm
I’m in Port Huron Mi, and my service has been out all day. Rogers picks it up, since I live on the boarder, but havnet been able to do much with it…
December 28th, 2008 at 3:55 pm
Everyone should just flood AT&T with emails….. this is not cool.
December 28th, 2008 at 3:59 pm
I just called a friend this very minute. I got through fine. She said everyone is telling her they’re trying to call her and can’t get through. So, I guess her and I are the only Detroit area people with service?
December 28th, 2008 at 4:01 pm
Got full blue bars, but still emergency calls only…I in Chicago. This blows!
December 28th, 2008 at 4:01 pm
I can not call or text anyone. All morning it has been like this. Why aren’t they fixing this problem? I actually planned on buying the iphone today (I have the shine now) But i can’t get ahold of the authorized user because we have no service. I’m very dissatisfied.
December 28th, 2008 at 4:02 pm
“No Service” here in Michigan (Detroit area). Has been like this most of the day. I’m visiting from Florida where it’s usually reliable. Any word on when this is resolved? I’m demanding some money back for this expensive “No Service” ****.
December 28th, 2008 at 4:03 pm
hey, got service now!
December 28th, 2008 at 4:06 pm
No service in west Knoxville area at 3:00, it was working fine in Atlanta earlier today. Two 3G iPhones, neither have server, two other ATT phones, no problem. ATT service phone calls keep cutting me off!!!
December 28th, 2008 at 4:07 pm
so my service just went down in chicago. what are we suppose to do? is anyone anything? when is it expected back on?
December 28th, 2008 at 4:11 pm
Detroit…Im out…since about 10:30AM
December 28th, 2008 at 4:11 pm
I have not had service here in Madison, WI for the last 1 hour.
December 28th, 2008 at 4:12 pm
In Omaha – I cam text and calls are fine but no Internet or data connections. Ridiculous
December 28th, 2008 at 4:12 pm
mine was out for a while, now working in Chicago, but it seems like some poeple have been saying it has been going on and off today. Mine has been working for about 20 mins now…I live near west side
December 28th, 2008 at 4:13 pm
No service in Flint, MI.
December 28th, 2008 at 4:14 pm
3G iPhone, running on Edge locally, Port Huron, MI, Service has been out since 11am EST Time, its 4:10p, still no service. Guess this is one reason to keep paying for the classic landline.
December 28th, 2008 at 4:14 pm
ok, im back down in chicago. this blows. im going to get a beer. screw this
December 28th, 2008 at 4:15 pm
Six states wide outage. They will take 1-2 days to fix it. Call and get your service prorated at the least. But call volume is out of control today so wait. She said some people are having luck if they take their sim card out and reset.
December 28th, 2008 at 4:18 pm
I called the AT&T store (Chicago), they said they are having a nationwide outage…that was as of 2:45. My signal just returned.
December 28th, 2008 at 4:20 pm
Can’t reach my boyfriend on his iPhone in Metro Detroit. Message says “Due to local telephone company trouble in the area you are calling, your call cannot be completed at this time.”
December 28th, 2008 at 4:21 pm
I have 3G in Seattle and Washington DC today, but nowhere have I been able to connect to “attwifi” keeps giving me an error with a phone #.
December 28th, 2008 at 4:31 pm
Got nothin’ in Detroit area. No bars, busy signal when you call the phones. Ack.
December 28th, 2008 at 4:32 pm
In flint michigan there has been no att wireless service for 6 hours. Says “no network coverage”. last night and today we have had extremely high winds.
December 28th, 2008 at 4:32 pm
att sucks no customer service open my work phone i use to feed my family with is down
December 28th, 2008 at 4:32 pm
In Metro Detroit area, and I haven’t had a connection since ~10:00am. I called AT&T and they said the outage is down to Michigan and Indiana.
Rajiv
December 28th, 2008 at 4:33 pm
Hey, all of you just come over, we’ll make some dinner and have some drinks, the cable still works.
December 28th, 2008 at 4:33 pm
3G in Ann Arbor works perfectly for me… But my sister’s original iPhone has the wrong time showing and no bars. Just tried calling it from landline (Vonage) and after ringing twice, there was a long delay and then a prolonged screech.
December 28th, 2008 at 4:34 pm
No AT&T service north of Chicago, either. I get full set of bars to no avail: can’t make any phone calls. Then, the full set goes to no bars. Both my N96 and some crappy old Samsung do not work.
December 28th, 2008 at 4:35 pm
Detroit still out at 4:34pm. Was able to connect to Rogers in Canada for a bit, so then I knew for sure it was something with AT&T.
December 28th, 2008 at 4:35 pm
no service into or out of chicago at 330 pm on sunday dec 27 2008 customer service closed on the weekends. nice job att!! dont you think you could put a recorded message of explanation on the 866 801 3600 number or is that just too high tech for you nitwits.
December 28th, 2008 at 4:36 pm
In metro detroit. I can’t make any phone calls but can send texts. btw…don’t have an iPhone, have the Tilt. Our land line seems to be in and out too. So it’s not just the 3G network. My mom was able to get a signal in Lansing and was able to call me here in Det…however I still can’t call anyone. This sucks!!!
December 28th, 2008 at 4:36 pm
My iPhone 3G keeps reading “No Service” even after multiple restarts…you can Los Angeles to the list of outage cities
December 28th, 2008 at 4:36 pm
I’m in the Detroit area and I’ve had no service since around 10:30 am. My signal returned at about 1:11 pm, however it only stayed up for about 5 minutes!!! I haven’t been able to do a thing since! This is completely ridiculous, my BB is like my third arm!! I’m lost without it
December 28th, 2008 at 4:37 pm
No service in Troy, MI as of 10:30am today. What is at&t doing to fix this because the store employees shrugged their shoulders when I asked when it would be fixed by?
December 28th, 2008 at 4:37 pm
you can ADD los angeles to that list i meant…
December 28th, 2008 at 4:37 pm
you guys need to move to a more legit area of the US like here in NYC. you hicks really need cell service?
December 28th, 2008 at 4:37 pm
No service here in Monroe, MI!
December 28th, 2008 at 4:37 pm
I have not a service for an hour and a half. It is very frustrating. everytime I try to call someone it says busy! I called customer service and all I can do is wait! They said that I could call back after it was up and they would give me a credit for being without service. Of course they would otherwise I would switch to another company!! I hope they fix the problem soon because I would like to use my phone!!
December 28th, 2008 at 4:39 pm
oh I live in Plainfield, IL, a suburb of Chicago
December 28th, 2008 at 4:39 pm
I’m in San Francisco. It was working at 1:25ish (pacfic time) and then at about 1:30 it stopped working. I have the iPhone 3g. I turned of 3g, restarted and it worked again for a phone call. Then I turned on 3g and it isn’t showing service again. Still have “no service” Lame
December 28th, 2008 at 4:40 pm
No service all day in Detroit. Could not get through via e-mail or 800 #. Called local store – rep said service is down and doesn’t know when it will be restored.
December 28th, 2008 at 4:41 pm
Service out in S.oakland county MI area since 10am this morning.
December 28th, 2008 at 4:42 pm
you guys need to turn the radio on or turn airplane mode off
December 28th, 2008 at 4:42 pm
No service here in Detroit.
December 28th, 2008 at 4:45 pm
people laugh at the Verizon commercials with those geeky network guys in the background… well now I dread the fact that I left Verizon. All because of a freakin iPhone. This is absurd. I should be able to run any phone on any network. Im quitting att & gonna sell my iPhone on eBay and then get a blackberry! Verizon truly is the best network & now I can say I’ve tried ‘em all!!!
December 28th, 2008 at 4:46 pm
Does anyone at AT&T know what is causing this? Kind of frustrating when a cell phone is the only phone at home!
December 28th, 2008 at 4:46 pm
I’m in Ann Arbor, MI, and I still don’t have any service on my iPhone 3G. My parents have “normal” cell phones in Farmington Hills, but they do not have service either.
December 28th, 2008 at 4:46 pm
@brian – yeah, get a Blackberry Storm. The biggest piece of $hit ever to be released.
December 28th, 2008 at 4:47 pm
my tmobile blackberry has never dropped a call or gone out of service in 4 years. AT&T goes down a few times per month. just hope it doesnt happen to you in an emergency and its no big deal.
December 28th, 2008 at 4:47 pm
still out in ann arbor. My 1st gen iPhone has the wrong time and won’t send or recieve texts or calls. I’m so pissed at AT&T for this bs.
December 28th, 2008 at 4:50 pm
i was up this morning, down through the early afternoon when working out, came back online again for like a half hour, now down again. sucks! i want a refund for the day!
December 28th, 2008 at 4:50 pm
whoops, north side of chicago
December 28th, 2008 at 4:51 pm
I’m in Southern Michigan (Monroe County). No signal for anyone with AT&T here. Nothin’
December 28th, 2008 at 4:52 pm
out in farmington hills and livonia, MI
December 28th, 2008 at 4:52 pm
@Gary
my sister’s 1st gen in Ann Arbor is doing the same exact thing, but my 3G works fine (in the same apartment).
December 28th, 2008 at 4:53 pm
Maybe AT&T didn’t pay their bill? LOL
December 28th, 2008 at 4:53 pm
No problems for me in Phoenix, AZ
December 28th, 2008 at 4:53 pm
“No Service” in Milwaukee. I also received a voicemail message which was actually a partial recording of someone (unknown to me) talking to their mother. Strange.
December 28th, 2008 at 4:58 pm
There was a major outage earlier today at Level3’s Detroit location. AT&T must have been reliant on their fiber connectivity.
Watch this for updates: http://isc.sans.org/diary.html?storyid=5569&rss
December 28th, 2008 at 4:59 pm
It seems like the location of the originating area code matters more than the physical location of the phone itself. Everyone I know with AT&T numbers originating from the Great Lakes area has no service, but various people with numbers registered in other areas seems to be working. It must be a problem with AT&T’s internal data connections or some such thing rather than physical damage to the towers themselves. Maybe a data center flooded today?
December 28th, 2008 at 5:00 pm
No AT&T Cellphone service in Wyandotte, Michigan (12 mi. out of Detroit) – Frustrating. Here I was making a good argument towards NOT having a landline (just cellphones) and now my wife is going to want the $80 per month landline for these types of emergencies… Darn it… this outage is going to cost me $80 x 12 = nearly $1000 a year!
December 28th, 2008 at 5:00 pm
Here is something I found on a Chicago Tribune website.
According to AT&T
At about 9:30 a.m. CST on Dec. 28, a power failure impacted an AT&T facility in Bloomfield, MI. This situation has resulted in intermittent disruption of mobile services for customers in some Midwest states. Backup power has subsequently been restored, and AT&T technicians currently are working to fully restore the impacted equipment. We will provide more information as soon as it becomes available.
December 28th, 2008 at 5:00 pm
I’m out in Canton Michigan 48187
December 28th, 2008 at 5:03 pm
I went down to my AT&T store. All there phones work fine and I need a new sim card so this even has nothing to do with my problem.
December 28th, 2008 at 5:04 pm
no service in shelby township or warren since about 11am
December 28th, 2008 at 5:05 pm
I live in Plainfield (Chicago Southwest Suburb) and the service has been out for a least two hours. C’mon ATT get it together…
December 28th, 2008 at 5:06 pm
Service has been out most of the day in Chicago; I was just able to send a text message; now service is out again.
This happens A LOT in Chicago.
What is going on with AT&T? “More bars in more places” is amounting to a line of bullshit.
December 28th, 2008 at 5:07 pm
No service since early this morning in Flint, MI…would someone please call ATT and tell them that they aren’t supposed to turn off the service until AFTER the last person leaves Michigan.
December 28th, 2008 at 5:09 pm
I’ve never had this happen in Chicago the past year and a half I’ve been with AT&T. But this is still crazy. I can now make calls and send SMS message. No data though.
December 28th, 2008 at 5:11 pm
I would LOVE to be able to send a simple text! I can’t believe this!
December 28th, 2008 at 5:15 pm
Hey mt, Hilarious comment. I believe Rod Marinelli could be the next one out of MI.
Are any other cell services experiencing issues?
December 28th, 2008 at 5:20 pm
Been fine all day in Atlanta
December 28th, 2008 at 5:21 pm
me @ detroit airport , same here
December 28th, 2008 at 5:21 pm
No cell service in Madison, WI since about 3pm. When you call an AT&T cell number, if your lucky, you get the gal saying “Due to network difficulties, your call can not be connected at this time”. More likely is a fast busy signal or the generic recording saying the wireless user is unavailable.
Our home phone (AT&T) and cable (via Dish Network) is working fine.
Nice job AT&T….all I’m hearing from the in-laws is how great US Cellular.
December 28th, 2008 at 5:21 pm
This sucks, I’m vacationing in California and have been unable to use my phone for at least 4 hours now.
December 28th, 2008 at 5:21 pm
I am in Chicago and still have no data or phone. Had phone for a bit, but now out once again.
December 28th, 2008 at 5:22 pm
This sucks! My brother switched from at&t to t-mobile and doesn’t have any of the problems I still have. I thought this was a metropolitan city with advanced technology!! I think i’m gonna take my business elsewhere!!
December 28th, 2008 at 5:22 pm
No service in Flint, Mi. Haas anybody heard of any estimated service restoration?
December 28th, 2008 at 5:28 pm
In Chicago just south of downtown. No service. Girlfriend lives in the West loop and all is working fine.
December 28th, 2008 at 5:29 pm
here is the chicago tribune article Paul was referring to: http://www.chicagobreakingnews.com/2008/12/att-wireless-outage-in-chicagoland.html
December 28th, 2008 at 5:31 pm
3G has been down all day in Plymouth, MI. It has to be a wireless only problem. I have AT&T land line and U-verse service with internet and everything but the cells are working fine.
December 28th, 2008 at 5:34 pm
I sent a text!!!! It’s amazing how you start to appreciate the little things…
December 28th, 2008 at 5:34 pm
Can someone make a phone call for me? LOL! I’m calling at&t as soon as service is restored to be compensated for my trouble. Luckily I don’t have any emergencies where I would rely on it. the iphone too isn’t all it’s blown up to be. very sorry i bought into this fad.
December 28th, 2008 at 5:35 pm
5:31pm in Northville MI (NW of Detroit). Service has been down since sometime this morning. I imagine there’s a lot of peoplepissed at me because I’m not returning their calls.
And I thought I could live without a land line! Stupid me! What if I had a effing emergency?
December 28th, 2008 at 5:35 pm
No service since 10:00 a.m. in northern suburbs of metro detroit near where failure occurred in Bloomfield, Michigan. I have an older iphone, my sis lives in same area, her 3G works on and off. No word on restoration. U-verse phone, internet and tv still working. (knock on wood)! Do we need Fed bailout for AT&T???
December 28th, 2008 at 5:36 pm
Just after my last post I called all 3 phones and service is working, Plymouth, MI.
December 28th, 2008 at 5:37 pm
Chicago area problems. Seems our newer phones (iPhone& new Razr) don’t work while my older Treo 650 is fine.
December 28th, 2008 at 5:38 pm
no problems with service in central NJ
December 28th, 2008 at 5:38 pm
Grand Rapids MI was ok, at least until 2:00 pm, by then I was in Lansing and had lost service. Northern Burbs of Detroit are still down.
December 28th, 2008 at 5:42 pm
no service in the flint area for my og iphone and my brothers 3g is not doing so well..
December 28th, 2008 at 5:42 pm
I live in Elgin, a suburb of Chicago. No service since noon. I was actually in an ATT store when the network went down. They had little info at the time. I went with my week old IPhone cause it stopped connecting to my home network. They could not help. Thoughts?
December 28th, 2008 at 5:44 pm
Hadn’t had service all day…fifteen minutes ago got bars, but still no calls. My Nokia says error in connection when I try to call, but a text just went through. I live in the Metro Detroit Area. (Romulus, 48174).
December 28th, 2008 at 5:44 pm
Still no service in Detroit. Thank goodness I have a LAN line at home if for some reason there were an emergency. I can’t believe that the winds (not tornado) caused this much havoc. Doesn’t at&T have redundancy for back-up?! I am not happy!
December 28th, 2008 at 5:45 pm
Now I’m getting Network Busy. :/
December 28th, 2008 at 5:45 pm
Nothing in Chicago as of 4:45. I went to the AT&T store around noon. They changed the SIM and I had service for about an hour. Then it went out again. I went back to the store and they said there were major network problems – expected to be back on line in 3 hours. I also have Treo on AT&T. I have a signal but get an ‘invalid phone number’ error when I try to make a call.
December 28th, 2008 at 5:45 pm
LAN line? lololol Landline?
December 28th, 2008 at 5:46 pm
Mine has been down all day in Detroit. Thanks for att for letting me know i had to go to a store to be told there are problems~! Put something on your website and OWN up to the issue
December 28th, 2008 at 5:47 pm
5:45 PM Menu bars just popped up onscreen here in W. Bloomfield MI, but no service yet. Does anyone know if DSL services in Detroit area are working? If that is down I probably don’t need to go to work tomorrow. What a shame.
December 28th, 2008 at 5:47 pm
No service in Detroit, Downriver, or Oakland county in Southeast Michigan, and it’s been like this since after 10 AM
December 28th, 2008 at 5:48 pm
Brighton, Howell, and Pickney Michigan – no ATT service
December 28th, 2008 at 5:50 pm
Got the service “bars” back. Outgoing/Incoming text working, no phone service yet.
December 28th, 2008 at 5:52 pm
im up in detroit just got service.
December 28th, 2008 at 5:53 pm
scratch that no phone service
December 28th, 2008 at 5:53 pm
no service in whitmore lake
December 28th, 2008 at 5:53 pm
NOT WORKING IN FARMINGTON HILLS, MICHIGAN since today morning.
December 28th, 2008 at 5:54 pm
As of now, I have no service at all, either voice or data, in the western suburbs of Detroit. Except for a brief period of time around 2 PM when 3G service returned for about 15 minutes, it’s been that way since late morning. Zero service, zero bars.
December 28th, 2008 at 5:54 pm
Dearborn, still nothing
December 28th, 2008 at 5:55 pm
Nothing here in Brighton, Mi since 10.30am. Should at least update the website with some info!
December 28th, 2008 at 5:55 pm
Just talked to AT&T customer service and they are having a 7 state outage. Currently they are unsure of when service will be restored. The states include (Illinois, Indiana, Wisconsin, North Dakota, South Dakota, Iowa, and Nebraska).
December 28th, 2008 at 5:55 pm
Hey D, honey I wasn’t at the bar watching the game and just not answering my phone. I’ve been working on reports all day at home and the phone was out. What happened with The Lions?
December 28th, 2008 at 5:55 pm
Definitely. When there’s an outage this large, an announcement should be the first thing I see upon logging into the AT&T Wireless website to check my account.
December 28th, 2008 at 5:55 pm
No AT&T service in Wyandotte, Southfield, Farmington Hills and West Bloomfield suburbs in Michigan at least since 12 PM. Checked with local AT&T store, they report problem with signal transmission due to power outage via DTE. Called 1-800 no for wireless support which says they are closed on Sunday. What a loser????
December 28th, 2008 at 5:56 pm
I have lots of bars, i just get unassigned number. Texts say they are going through but i have not got any responses yet. Im really upset att does not have this on their website. some of us only have cell phones ugggh
December 28th, 2008 at 5:57 pm
Hey kp – don’t forget Michigan where it all started!!
December 28th, 2008 at 5:57 pm
how many customers will this cost at&t
December 28th, 2008 at 5:59 pm
This morning when I was at LAX, coming back to Detroit, I started having problems making and receiving calls at 8:00 PST (11:00 EST). When my plane landed at 4:00, the message on my phone said network not available. I tried to get ahold of my husband (who has a 734- number but is in Atlanta) and he’s been able to make calls and texts, but not receive them.
About 5 min ago, the time zone updated and a string of texts from the day came in, but I can’t make calls.
December 28th, 2008 at 6:01 pm
My wife’s BB Curve is outta service as well. Cingular ATT has always been reliable for me, since the Cell One days. This is the first major issue I have had, but is is a BIG issue! Hard to believe such a large outage can happen.
December 28th, 2008 at 6:02 pm
Service is a-okay here in Virginia, no problems at all. Had something like this happen on Verizon about 6 months back, where it was out for about 8 hours (that outage started around 10pm though, so it wasn’t too debilitating for me personally).
December 28th, 2008 at 6:03 pm
No service on my iPhone in Chicago for 3+ hours. I was just up in the near suburbs and 3G was working for a while, but now that I’m back in the city…NO SERVICE
December 28th, 2008 at 6:05 pm
I had been getting an “emergency calls only” message all day, but now I’m getting “network busy” when i try to call my voice mail in Detroit area. maybe it’s getting fixed.
December 28th, 2008 at 6:06 pm
No service in Milwaukee
December 28th, 2008 at 6:10 pm
As of about 10 minutes ago, text messaging seems to be working although phone calls are still not goint through.
December 28th, 2008 at 6:11 pm
I just turned off my phone and turned it back on and now I can text but can not receive phone calls.
December 28th, 2008 at 6:14 pm
Why do other at&t phones work except for iphone and new razors? boy iphone is real state of the art! So many standard features other phones have, iphone doesn’t. Like a video recorder or a camera where you don’t need to have surgeon steady hands to take a clear picture.
December 28th, 2008 at 6:16 pm
My 248 area code iPhone just got full service back after a shut-down/restart. (I’m in Ann Arbor, MI.)
December 28th, 2008 at 6:17 pm
This sucks im so pissed I lost service all day today and its 6:20PM here in Metro Detroit and still no freaking service , Even nextel used to handle outages better than freakin At&t.
December 28th, 2008 at 6:17 pm
I wonder if they will get it fixed today, att must not know how to fix it. I have been out since about 10 this morning and still have been able to receive calls. All of the att store i called said they have a network problem and they do not have an eta to when it will be fixed.
December 28th, 2008 at 6:23 pm
Texting is back up in Flint. Still can’t make or get calls though.
December 28th, 2008 at 6:23 pm
ATT is usually very reliable here in Waterford, Michigan… I have had att cell phones for about 8 years- only remember 1-2 other days like this… No Service, Wrong Time, Emergency Calls Only, and Network Busy has been the messages since around 10:30 AM
December 28th, 2008 at 6:23 pm
Wow that was a lot of scrolling to get to here haha but yea wow a ton of comments my 3g is working fine in NJ obv.
December 28th, 2008 at 6:26 pm
Sterling Heights, 6:25 texting is fine now, full bars but still cannot make or recieve calls, I did have voice mails pop up but I am still unable to check them, THIS IS SO ANNOYING
December 28th, 2008 at 6:32 pm
Visiting the Quad Cities (IA, IL) from Lawrence, KS, and I’ve had phone service all day. However, 3G icon was gone this AM. It then returned this afternoon, but I’ve been getting data service errors all day.
December 28th, 2008 at 6:38 pm
i havent had service here in Milwaukee, Wi for 5 hours and counting. : (((
December 28th, 2008 at 6:48 pm
Still no service in Elgin, IL. Am I paying for this non service?
December 28th, 2008 at 6:48 pm
No service in Milwaukee (east side). But I’m going to try a different tower at home ( walkers point). WTF ???
December 28th, 2008 at 6:50 pm
Still out in Chicago – been sketchy all day
December 28th, 2008 at 6:53 pm
Ann Arbor –No service since sunday morning. I have never seen such an outage. There are businesses,ppl,hospital emergencies depend on these guys. Very frustrating
December 28th, 2008 at 7:02 pm
This is not right nor fair, My business depends on my phones , our costumers are frustrated , I’ll charnge At&t every penny that I lost Today, and I’ll make them pay and right after that Im switching companies. At&t You failed . If it wasnt the for iPhone At&t wouldve been history long time ago, BTW im selling my 2 iphones if anyone is intrested. AT&T Your History . Peace.
December 28th, 2008 at 7:03 pm
Sorry D Smith. I forgot about Michigan. I think you guys are getting hit the hardest.
December 28th, 2008 at 7:04 pm
Just drove from Kalamazoo to port Huron along i94. Couldn’t make calls on my wifes old iPhone but could on my 3g iPhone. Calls to our phones go to voicemail Edge and 3g is also very spotty along the way
December 28th, 2008 at 7:07 pm
No service on my 3G in Indianapolis all afternoon. Tried shutting down and taking my SIM card out and restarting….no luck. Can’t text or call.
Wait I have full service as of right now…we’ll see how long this lasts.
December 28th, 2008 at 7:09 pm
In Detroit still no service. And still no information from At&T. BS
December 28th, 2008 at 7:12 pm
@ Hrdina Walkers Point is down too.
December 28th, 2008 at 7:12 pm
In my 12-13 years with Cell One, Cingular and now AT&T, I’ve never seen anything like it before. I’ll still take that track record over other carriers. out of the 3 phones in my house, one works and two don’t. However, on one that doesn’t have complete service, I can call or text out, can’t get calls or texts in or get internet or email. Now, if it’s not fixed by tomorrow am, that’s a different story….
December 28th, 2008 at 7:14 pm
It’s been hit and miss all afternoon in Appleton, WI too – this is very frustrating!
December 28th, 2008 at 7:15 pm
I just got phone and text service back, but NO internet and no 3G service. (Chicago)
December 28th, 2008 at 7:17 pm
Service still spotty. Works one second, doesn’t work the next.
Of course, nothing at all on AT&T’s website.
December 28th, 2008 at 7:22 pm
Got 5 bars and data back about an hour ago (I’m only on Edge with my 2G iPhone), but haven’t been able to make or receive a call. I can text, email and surf the web. I keep re-booting hoping that’ll do the trick but no joy so far.
December 28th, 2008 at 7:22 pm
Just got a text, 5 bars, and E .. able to access internet now. Chicago here. How long it will last I don’t know.
December 28th, 2008 at 7:23 pm
My internet and email still says “attaching GPRS” and hangs up…
December 28th, 2008 at 7:24 pm
Out in Mchenry IL area, and I have had no service almost all day. Apple and AT&T people say it has to do with flooded towers, and that they don’t know when they will be up and running again. Most of the problems consist of 3G iPhone owners, but the issue has affected my sister’s pearl and my brother’s 3G razor.
December 28th, 2008 at 7:26 pm
per AT&T – they state they are having issues. There are towers out in our area. If you grab one of those towers basically you’re screwed until they have it fixed. They are giving a “one time credit” if you really complain.
December 28th, 2008 at 7:38 pm
We have been out all day. Shows 2 bars now but still can’t use it. We all rebooted our phones but they still will not work. Not very happy. Tried to go online to check status and make a report but there was nowhere to do this. Borrowed a friends Verizon phone but was on hold over 10 minutes so I hung up.
December 28th, 2008 at 7:38 pm
Waste of money . I am planning to switch my service to other networks. Poor service from ATT. When it was cingular it was all good. I am very much disappointed with ATT
December 28th, 2008 at 7:39 pm
Sorry, forgot to give my area. I’m in Berkley, MI. Was in Royal Oak and had no service there either.
December 28th, 2008 at 7:39 pm
I seriously can not believe they haven’t updated their website with ANY information. The PR person should be fired.
December 28th, 2008 at 7:41 pm
Nats Says:
December 28th, 2008 at 7:39 pm
I seriously can not believe they haven’t updated their website with ANY information. The PR person should be fired.
I AGREE~!!! NOT EVEN LOCAL NEWS reports this, i think they should
December 28th, 2008 at 7:44 pm
Downtime nine hours and counting, Northville, MI.
December 28th, 2008 at 7:47 pm
3G is back on in Elgin, IL. Still cannot connect to my home network though…
December 28th, 2008 at 7:47 pm
December 28th, 2008 @ 7:46 Services back on!! Switching to Verizon
December 28th, 2008 at 7:47 pm
I can now get internet and email works. Now calls go to my voicemail. It’s getting better…
December 28th, 2008 at 7:48 pm
Here’s an article from the Chicago SunTimes about the outtage: http://www.suntimes.com/technology/1352464,w-att-service-failures-chicago-122808.article
December 28th, 2008 at 7:50 pm
Wireless down in Milwaukee, WI. Can receive texts and make outgoing phone calls, but cannot receive incoming calls. Callers reach a message that says number is no longer in service (cannot even leave voice messages).
December 28th, 2008 at 7:58 pm
I just spend 500.00$ today on an iPhone and accessories. I left the store and haven’t been able to use my phone all day. I haven’t even been activated. I am taking the phone back and switching to Verizon. This is the worst service I’ve ever experienced from such a large provider.
December 28th, 2008 at 7:58 pm
PS I’m in Janesville, WI and there has been no service since at least noon today. It has been over 7 hours with nothing.
December 28th, 2008 at 8:02 pm
Have service now in Indianapolis on my 3G. Can send and receive texts, make calls, check voicemail, use internet. Not sure if I can receive calls yet.
December 28th, 2008 at 8:12 pm
Service in walkers point thankfully.
December 28th, 2008 at 8:15 pm
Service in Detroit has been fully restored!!! Text has been available for the last 2 hours or so, phone service is intermittent on the incoming end….outgoing is more stable.
December 28th, 2008 at 8:15 pm
Maybe that’s not “fully restored” but you get the idea… lol
December 28th, 2008 at 8:16 pm
In the Detroit burbs no service and I have rebooted
December 28th, 2008 at 8:19 pm
Re: Devin I would be mad too, just wait though. AT&T is better than veriZon in SE WI. I can get 2Mbit < from them. Why is everyone so furious? It’s Sunday. I blame the Lions!
December 28th, 2008 at 8:21 pm
Sorry Joe! I guess I can’t speak for everyone
I’m in one of the northwest burbs of Detroit…. hope the service lasts.
December 28th, 2008 at 8:24 pm
It’s cool tware, Dearborn area here so lets hope soon ~!
December 28th, 2008 at 8:25 pm
back on in Detroit!
December 28th, 2008 at 8:31 pm
December 28th, 2008 at 8:33 pm
Good for you Joe! I guess it’s coming to all Detroit-area customers…
December 28th, 2008 at 8:35 pm
LOL Forget it~!! Still out YUCK~!!!!
December 28th, 2008 at 8:45 pm
What’s scarier than this outage is the fact that I’ve read every single one of these comments (many of them more than once)!
December 28th, 2008 at 8:53 pm
Service was out for several hours on Sunday. Of course customer service is closed on Sunday, and no info on the ATT website. I also cannot, cannot! log on to my account because it is a business account. I’ve spoken to several reps to no avail.
December 28th, 2008 at 9:07 pm
WHEN DO YOU THINK SERVICE WILL BE BACK ON????
December 28th, 2008 at 9:43 pm
In the Pittsburgh area no data for about an hour 2-3 pm. Back on and working since
December 28th, 2008 at 9:57 pm
In Shelby Twp., MI area, my phone has started working from few minutes ago.
December 28th, 2008 at 10:09 pm
Text works but still no phone communication in Davison, Mi area. To the NYC boy Confucius say better to be hick than ****.
December 28th, 2008 at 10:25 pm
still no service. i am in Novi MI. it has been like this for today the whole day. that means no phone call out or in.
December 28th, 2008 at 10:25 pm
I’ve been down since noon today, NO SERVICE. It came one 2 times, after resetting network settings and i managed to make 1 call before it went out again. This is nuts. ATT eats *@#@#$
December 28th, 2008 at 10:37 pm
Working fine in manhattan. But I had no service in neither mars or Pluto and that’s a drag cause I travel to those planets frequently on day to day basics for work.
December 28th, 2008 at 10:39 pm
My service has been out 4 the last 24 hrs in Chicago. Half my friends iPhones work the others don’t.
December 28th, 2008 at 11:01 pm
Ann Arbor, MI—working as of 11pm. now, i’m not sure if i want to get an iphone.
December 28th, 2008 at 11:03 pm
Still no service at 11 pm in western Michigan. 12+ hours without service. I need it for work.
December 28th, 2008 at 11:23 pm
Service is back on in Elgin, IL got 3G and able to surf. Still no connection to my home network however…
December 28th, 2008 at 11:24 pm
Im in CIncinnati , OH and was without service or spotty service for the most part of the morning into early afternoon. It seems to be fine now at 11:30 pm.
December 28th, 2008 at 11:28 pm
Im in Indanapolis…NO SERVIC since 1…..pm it 1130 Pm..Nothing…I have nothing
December 29th, 2008 at 12:16 am
I was in Chicago yesterday, San diego today – in both areas 3G connections have been very slow to acquire, and even when I show a connection, it can take 40 seconds or so from hitting the final button and the call being placed. I also drop to “No Service” or “Searching” very often, even at home, where I normally have (had) 2 bars.
December 29th, 2008 at 12:31 am
I’m not having any problems in my area of Orlando, FL.
December 29th, 2008 at 1:58 am
No service ALL DAY here in sf bay. I’ve reset several times with no luck.
**** AT&T. “Most reliable” my ***.
December 29th, 2008 at 2:02 am
As of 8:00 pm Chicago time my service was back to normal. So I was out from 11 this morning until 8…
December 29th, 2008 at 2:22 am
I’m in Chicago near-northwest side and I’ve been down since 11am for both voice and data, that’s at least 14 hours. About every hour I’ve reset my Palm Treo Pro by taking the battery out for 5 minutes then installing and rebooting, still can’t get voice or data.
December 29th, 2008 at 2:52 am
Dang, that sucks for ya’ll
December 29th, 2008 at 2:52 am
…this is where my Sat. phone comes in handy…
December 29th, 2008 at 7:01 am
I live in a Cleveland suburb, had no problem yesterday, today I can make calls, but cannot receive them, goes right into voice mail. I work for the airlines and am on call, if I don’t get a call I can get into alot of trouble. I called AT&T cust. service and get a recording…due to circumstances beyond our control, we can’t answer the phone, would be nice if there was a recording saying they are aware of an outage.
December 29th, 2008 at 11:35 am
The AT&T outage is directly related to Level 3 Communications having an outage. AT&T uses Level 3 as a fiber backbone in several metropolitan areas. Level 3 had an outage here in The Baltimore/DC Metro areas, but my AT&T service was not affected. My guess is, AT&T runs on several backbones in this (extremely large) metro area, which makes good sense.
December 29th, 2008 at 12:32 pm
Indianapolis and Bloomington Indiana are down and have been for a since sometime Sunday. It is now noon Monday.
December 29th, 2008 at 1:44 pm
ATT & iPhone working fine through all this.
I have activated skype using fring.
I can also make calls with truephone. Although I need wu-fi for these last 2 services.
This is a great exercise on creating alternatives.
December 29th, 2008 at 1:53 pm
I’ve been down since 11am yesterday in Chicago, no voice, no text, no data for the last 26 hours. This is getting ridiculous.
December 29th, 2008 at 3:05 pm
In the Madison, Wisconsin area… and still having problems with our service. We (my plan family planned phones of 5 ) are able (mostly) to make outgoing calls. However, we still cannot receive them consistently. Typically the calls are going right to voicemail. Texting is hit and miss. When range is available it is spotty at best and certainly not to the normal level. Internet is S.L.O.W. Phone type does not matter. We have 1 older Sony Ericcson, 1 Quickfire, 1 Palm Treo, 1 new palm Centro, and 1 older iPhone.
December 29th, 2008 at 3:45 pm
everything is fine in LA
December 29th, 2008 at 6:40 pm
Comment number 300…. sweet.
December 29th, 2008 at 6:50 pm
230…… that’s what I ment.
December 29th, 2008 at 10:01 pm
In Okla. City. Haven’t had ATT phone service since Sunday, Dec. 28th. Calls go through, then drop immediately.
December 29th, 2008 at 11:38 pm
No service in washington dc. My 3G goes from “Searching…” to “No Service” to full bars but cannot connect a call and then back to “No Service”. They claim there is a major outage that will be “repaired” within 48 hours. Wonderful.
December 30th, 2008 at 11:31 am
So my service went out on the 28th at like 3. The 29th it was working except I couldn’t recieve voicemail, texts or calls. Nothing this morning different. Lame, btw I have the iPhone 3g.
December 30th, 2008 at 1:29 pm
No service since morning of the 29th here in Atlanta. Talked to an AT&T rep and they said it should be restored sometime today (30th)
December 30th, 2008 at 5:32 pm
Service stopped working in the San Francisco area around 11am this morning. I get 3 bars from AT&T, but can’t call or receive calls. Support says that service will be restored in “590 minutes”. Ugh – so much for using my iPhone 3g for business!
January 3rd, 2009 at 7:10 am
East Texas here. Calling and internet work fine but I can’t send or receive texts. I get a message saying it was sent but people aren’t getting them and when I tried texting from other phones they never showed up on my iPhone.
January 5th, 2009 at 5:24 pm
No AT&T cellphone connectivity here in LA this morning (January 5th, 2009). Could reach landlines anywhere but no cellphones. Appeared to be restored by noon. Call to AT&T revealed message saying they were having difficulties, no humanoids to speak to.
January 6th, 2009 at 11:36 am
Detroit metro area – making and receiving calls has been difficult for the last week or so. Calls within AT&T network (both caller and receiver using AT&T) are especially bad; my wife and I cannot connect (no pun intended
. I have been able to receive calls made from different service subscribers and place them with mixed results.
January 6th, 2009 at 1:36 pm
new york metro area- service has been off and on for about the past 12hours have not been able to send calls hope they fix this quickly
January 7th, 2009 at 4:22 pm
santa rosa and lake county area of northern California – service has also been off and on (mostly off) for a couple of days now.
January 11th, 2009 at 3:18 pm
3g has been cutting out after a few minutes in the Presidio of San Francisco, where coverage is usually and should be excellent (since it’s right next to the young-rich-and-white ghetto called The Marina). Also, seeing a weird symbol I’ve never encountered, even on edge: A little circle thing, or a blank space, even with lotsof bars.
January 14th, 2009 at 12:53 pm
Service out in Covington, la now. anyone else?
January 14th, 2009 at 12:57 pm
Yes, Kenny, also out in New Orleans.
January 14th, 2009 at 1:16 pm
service out in most of louisiana right now. major problemo. how did we ever do it before cell phones?
January 14th, 2009 at 3:02 pm
No service here in South Louisiana
I second that Sarah-how did we ever make years ago without the cell phone grrrr ~ ET PHONE HOME
January 14th, 2009 at 4:06 pm
Cleveland, Ohio Data on 3G has been spotty all day. I’ve got 5 bars but can’t get reliable web access. Works one minute. Doesn’t work the next. Thanks goodness for Edge. Thought I’d never say that.
January 14th, 2009 at 4:59 pm
North Chicago suburb, AT&T 3G service is spotty since yesterday! I have trouble receiving calls all day today, I have to turn off 3G service so I can use my iphone!
January 15th, 2009 at 2:58 pm
I have had a 3G data problem in Cleveland since January 14 at 7am. I thought it was my iphone 3G at first. If I switch to Edge, data is fine. I called ATT Wireless twice today and there was no estimate of when it would be fixed.
January 16th, 2009 at 10:54 pm
I haven’t had service all day here in Cali… what’s the deal????
January 27th, 2009 at 3:29 pm
Anybody have any news on the service in Bowling Green, Kentucky?
February 2nd, 2009 at 3:05 pm
South Central Texas OUT!
February 25th, 2009 at 5:50 pm
Bloomington, Illinois has had **** service since last Friday, the 20th. My iphone 3G keeps bouncing from 3G to Edge, to searching for service.
March 1st, 2009 at 6:19 pm
My Iphone drops a lot here in Seattle and Tacoma. Says no service, switches to the EDGE, or just no bars at all. Why pay a lot for their service? 3g or 2g? Looks like I am headed back to Verizon!
March 8th, 2009 at 5:52 am
I’ve been without 3G Or 2G Connectivity near the LAX Area for Over a Month. I’ve called At&t five times; the last call I found the tower with a status of “Work In Progress.” The Outage Near LAX is cause by this tower (405 freeway & LAX) serving a 10 mile radius of connectivity. It’s Still Down & been down since Feb 16 , 2009 … Thinking about another Provider!!!
March 12th, 2009 at 9:38 am
No service here, Frisco (Dallas) TX, this morning. Second time this month!
March 29th, 2009 at 8:49 pm
Out in Oakland, CA since about noon.
March 30th, 2009 at 2:40 am
Services have been out since about 3pm in Oakland, CA. Service is still out now. I spent all day resetting my iphone thinking it was a problem on my end.
March 30th, 2009 at 10:13 am
Out in San Diego, AT&T said since yesterday (Sunday) at noon, and we’re getting no service. They said outages can be up to 72 hours. WTH?
March 30th, 2009 at 10:01 pm
Out in NYC for about 5 hours…
March 31st, 2009 at 1:54 pm
out in manhattan for hours today, no idea what’s up. calls in and out don’t work, but all data services are fine.
April 15th, 2009 at 6:36 pm
out in NJ/NY.. 732 area code. what the hell?????? No bars, no service, no 3G. ..and i thought i loved AT&T (for about 12yrs), i’m beginning to understand all the haterade.
May 25th, 2009 at 8:50 am
Calls, via land line, to ATT and their response is , “We’re not showing any outages or problems with sevice in your area.” Yet, cannot receive calls, calls dropping, and texts take forever to send in the Elgin, Hoffman Estates, South Barrington area. Would the truth be so bad? To the cellular cos., many of us would understand if you would just be honest.
May 25th, 2009 at 8:51 am
Sorry, all Illinois NW suburban Chicago area.
June 12th, 2009 at 10:09 am
AT&T does not work in Indiana. It hasn’t been stable for months here. Switching to Verizon soon. AT&T: unreliable
June 17th, 2009 at 8:38 am
problems with voice and data on iphones in downtown Chicago and NW suburbs since Monday, three days now. AT&T confirmed outage for the voice but said the data should be working fine. All my users are having this problem
June 18th, 2009 at 10:25 am
SW Florida – ticket # 10850382 Data services are intermittantly down depending on device. iphones and Treo 750. Phone and texting are fine.
July 25th, 2009 at 2:44 am
Orange county, California. a couple of friends’ 3g isn’t working. Once the 3g connection is disabled it works fine but if it’s on, it says no service.
August 4th, 2009 at 12:07 pm
East Bay Northern California AT&T isn’t working. No calls, texts or emails from our Iphones. I don’t know what’s going on but this sucks.
August 5th, 2009 at 6:58 pm
West Hollywood CA AT&T network is not working. Can’t make calls or send text messages.
August 5th, 2009 at 10:39 pm
Sherman Oaks, AT&T I-phone does not work. Can’t call or receive calls on my phone.
August 10th, 2009 at 7:24 pm
no service in east texas, lufkin
October 7th, 2009 at 3:53 am
I PHONE NOT GETTING SERVICE
November 6th, 2009 at 2:06 am
No service, Hammond, LA. Can’t call or text.
November 7th, 2009 at 11:48 am
No iPhone data service in Rockland, ME area; phone service only