iPhone 3GS: 99% Pure Customer Satisfaction!
With 82% of iPhone 3GS users claiming they’re “very satisfied” and 17% claiming they’re “somewhat” satisfied, we don’t need Leanna to do the math — that’s 99% pure satisfaction according to RBC/IQ and Changewave (via Macrumors).
Apple sold 5.2 million iPhones last quarter, many of which were likely iPhone 3GS — that’s a spectacular satisfaction rating for a spectacularly successful launch.
Given that rival handset makers aren’t (yet?) hitting either those per-product sales or satisfaction levels (and even passionate iPhone boycotters are lamenting the alternatives), we’re wondering if the gap isn’t widening?
(Of course, AT&T satisfaction levels were somewhat less impressive, to put it kindly…)
August 14th, 2009 at 1:52 pm
Pure satisfaction? Really? If one states they’re “somewhat satisfied”, that indicates that they’re also unsatisfied with some part of the device. Explain how that is “pure satisfaction”.
That’s akin to saying someone loves the Ford Focus because they like the Microsoft Sync feature, but they think the car is ugly and refuse to buy a Ford.
August 14th, 2009 at 1:54 pm
I bet if we can get MMS it would go to 100%
August 14th, 2009 at 2:15 pm
I predict this thread will quickly end with phrases like “Apple sucks”, “I hate Apple” and “iPhones sucks”.
August 14th, 2009 at 2:23 pm
Like Bill, I’m pretty skeptical of these results, especially given there’s no information regarding the sample of users. Was it users who have both a Pre and an iPhone? If the people interviewed had one device but not the other, comparing the results is not (pardon the phrase) an “apples-to-apples” comparison.
August 14th, 2009 at 2:56 pm
@ Jonathon
Why in the hell would someone have both a pre and an iPhone? Sure decadence still reigns in America even in tough economic times, but that’s a little much don’t you think?
August 14th, 2009 at 2:59 pm
@Jonathon
Oh yeah and satifaction surveys are generally delegated to a particular device. The point is not which does the user like better, rather how they feel about the device they have.
August 14th, 2009 at 3:00 pm
Just hope apple improve the build quality , as another iphone has exploded , the iphone 3gs is great just think apple are doing the same as nokia do , pushing the production and loosing the quality which would be a shame if our iphones now and in the future suffer from greed
August 14th, 2009 at 3:38 pm
Apple sucks,I hate Apple and the iPhones sucks! Sorry I just had to.
August 14th, 2009 at 3:39 pm
When will there be Pear Pods???
August 14th, 2009 at 3:40 pm
So, if there was one additional category like “Just Barely Satisified,” would that still count as satisfied?
“Very” and “Somewhat” are in different categories for a reason. And they sure as hell can’t be lumped into your “Purely Satisfied” category.
“iPhone 3GS: Mostly High Customer Satisfaction” would have been far more accurate — and given this fanboi site far more credibility.
August 14th, 2009 at 3:43 pm
@johnsthon
Each device has it’s own survey at one point or another. the point or results of this survey show that in general most iPhone users have a very high satisfaction rate. The Pre may yield better or worse results. This survey was about the iPhone not AT&T (although they do go hand in hand) it is about the device. As the above poll is not about Ford but about the Microsoft Sync device… Ford is not part of the equation… I understand how you are looking at it, but for polls like this you can’t… And honestly in regards to your pre comment, I think the Pre is the only phone currently that even comes close to shadowing the iPhone, but it is not there, it has several failing points which for me are deal breakers… ( And yes I hate Sprint but I am not even considering that point )
August 14th, 2009 at 4:15 pm
I’m no expert in statistics but that’s not 99%…. you are adding apples and oranges…. That would be about 92%which is still pretty good..
August 14th, 2009 at 4:42 pm
@Luis
Apparently you aren’t an expert in simple addition, either
August 14th, 2009 at 7:28 pm
I ******* love my 3GS we jus need some MMS
August 14th, 2009 at 11:01 pm
I’d expect that. Everyone who I know that owns an iPhone, falls in love with it!
August 14th, 2009 at 11:19 pm
@ Brian you see my point??? You don’t even get it….
August 14th, 2009 at 11:40 pm
”Mostly High Customer Satisfaction”
August 15th, 2009 at 12:15 am
Having been a Berry user since the 7000 series and owning many models including the Storm… The 3GS is an amazing device. I bought it on release day and haven’t put it down since. This survey does not surprise me one bit.
August 15th, 2009 at 12:25 am
The i-Phone 3Gs is my number 5 i-phone… And it will be the last product the I will ever buy from Apple. I just don’t like the way they do business… Buy new product and get an used one if you send to them to fix whatever. Now, my 3gs does not open any application that I did buy. Now what? I have try everything and it stills not working. No more ****-Phone in the future. Appliactions… come on… so far from 70,000 apps only 3 is good. That sucks!
August 15th, 2009 at 1:52 am
Totaly agree with u. My buddie had it worse than u. Long story short he sent in an iPhone that was freezing from time to time. Apple sent him back the iPhone saying voided warranty water damage. The iPhone won’t even turn on. That 99% is bullshit!!!!!!! Trust me.
August 15th, 2009 at 7:07 am
A better survey would have asked about a specific feature of the iPhone rather than a general are you satisfied question.
Like are you satisfied with multitasking, email, call quality, device speed, useability,camera, etc.
When u go to a restaurant they have little cards that ask you several things ie wait times, menu, waiter etc.
This survey fails.
August 15th, 2009 at 2:11 pm
If ya’ll take a closer look at the full article about the survey then you’d realize that some of your comments are mute.
I do agree that the title is misleading, though.
The survey is broken down quite nicely and there is also the pre survey to compare the two
If I were one of the one ones polled I would have been inthe extremely satisfied group.
August 15th, 2009 at 3:54 pm
It’s a simple survey. Why do people just ***** in every thread?
August 15th, 2009 at 6:35 pm
I love my iPhone 3GS. Its Apple I’m dissatisfied with.
August 16th, 2009 at 2:33 am
The ONLY thing I like about mine after a month and half of iPhone ownership is the UI. Its the most user friendly interface out there.
But overall I’ve found my 3GS to be an over priced/hyped poorly built, buggy POS. Just like my mac book.
So pretty much no satisfaction for me
August 16th, 2009 at 3:07 am
@Phil: the iPhone and MacBook poorly built? in comparison to what? HP notebooks? or the Pre? I lol’ed
August 16th, 2009 at 3:36 am
@Bill think what “pure satisfaction” means is the satisfaction rates both added together. Like if you said 99% total satisfaction.
August 16th, 2009 at 4:09 am
@Bolt: Compared to my Asus laptop which has been 100% rock solid reliable (as are the other 2 windows PC’s in my house), where the mac book suffers constant niggling issues everytime I download one of apples buggy updates.
And my iphone has a stiff and intermittent home button, screen lighting issue, distorted alert and ringtone sounds in standby, and various software related issues that I’m assuming are being addressed in the 3.1 update due next month. In fact I’ve purchased 5 new apple products this year. 4 have issues and only my iPod touch has been trouble free. Issues with 4 out of 5 apple products does not instil me with any confidence in apples ability to build quality products. This is simply MY experience. YMMV
August 16th, 2009 at 4:28 am
I finally got my i-Phone 3Gs working 99%… After I have to restore more then 7 times (total 7 hours). And now some icons are missing… WTF apple!
How I fixed the problem not openning any applications that you buy!
PS: Before you retore… save a copy of all you application and delete all from i-Tunes.
Yes! My satisfaction is now -15%
August 16th, 2009 at 8:17 am
“I predict this thread will quickly end with phrases like “Apple sucks”, “I hate Apple” and “iPhones sucks”.”
Unfortunately, you were correct. The trolls have taken over.
August 16th, 2009 at 9:03 pm
The 3gs is the best iPhone yet. Stop crying about how it sucks because if it truely sucked you wouldn’t blow valuable time talking about it. I must admit no MMS blows chunks but I’ve waited since my first gen for it so what’s the point in bad mouthing it now? The 99% **** is probably just saying how much happier they are with the 3g(s) than with the 3g. I for one think my 3g(s) rocks n I’ve had no problems. Although apple sucks at customer service I will admit. They have the best product and user friendly inter face.
August 17th, 2009 at 1:06 am
I don’t think the i-phone has a friendly interface… juts a very simple interface with no brains on it… come on… after you have more then 50 appl installed if will waist so much time trying to fing the application that you want to use… so, why not do the search? why not not! because no ones will memorized every appl… This is what they need for this phone!
PS: The video thing on I-phone is a joke…. can’t record moving images… you must be still or everything shakes with bad quality.
The 3Gs is much faster then the 3G but it still to me the best phone to use the touch screen with 1999 flash based animated interface effect on it. And the applications store… what a mess… You can’t tell if you are bying a good e a stupid app. and with no money back? what a scam!!!! How many of you have waisted money on appls that is true waite of time and money… I bet 100% of i-phone users!!!!
August 23rd, 2009 at 12:03 am
I love my previous phone the iPhone 3g(which now belongs to my wife who also loves it), and my iPhone 3gs and my unibody MacBook. They all work so amazingly well. 100% satisfaction.
P.s. I have over 300 aplications for my iPhone and have slightly more then 100 loaded on my 32gb iPhone 3gs, no problem whatsoever. Ported directly from my old iPhone 3g without doing a fresh restart too. =]
August 23rd, 2009 at 2:27 am
I guess I was right Clarence! You have over 300 applications and you have 100 loaded!!! Now, do you use all 100? How about the other 200? And from the 100 you have loaded… how many are true good ones? I did not have any problems with the 3Gs until I install over 100 and then… I have to return to apple… no fix there! because some applications now are all mixed with other aplications icons. I think if you have more then 20 apliacations on the i-phone… it will be like a keyboard from another language… so, you have to visually search for the apls you want to show or use. And there may be a bug with some i-phones not handling well with many icons. The i-phone is close to be a good phone if update the interface plus and allow customizations. If I pay for an application… I want to have on the phone somewhere even if I don’t ever use them. or apple… return our money.
August 25th, 2009 at 8:51 am
Just hope you don’t have to take our iPhone back to the store if it breaks!
I’ve had my 3GS for less than a month, it stopped working, wouldnt even turn on or charge. I took it back to Apple store on Regent Street in London and after a lengthy argument with one of the store staff who was utterly rude and unhelpful they kindly gave me a replacement 3GS – but not a new one, no, not even a 3GS case – they gave me a refurbished 3GS in a 3G case! So now it doesnt even say it is an iPhone 3GS on the outside. I got halfway down the road, and they hadnt even put my SIM in, so I had to go back and wait around for another half hour for someone to find my SIM they had taken out a put somewhere.
So now I have a refurbed second hand iPhone 3GS in a 3G case – not good considering I bought it brand new less than 4 weeks ago.
Apple = awful customer service
August 26th, 2009 at 12:00 pm
Apple really has some re-p scan with whatever you buy from them. After I return 7 times I think… They told me that if return anything back to them, they will give you an used item back. Here is the prove!
http://www.interactivedna.com/i-Phone_Returns/
And not with 3Gs will be number 8 times I have to return to them!!!
August 27th, 2009 at 2:35 pm
Best phone and PDA i’ve owned… Worlds above WindowCE (Mobile)…
August 29th, 2009 at 11:12 am
Alright folks, enough with the drama. More people are satisfied with what they got and to be honest, that surprises me. It’s human nature, we will never be satisfied and more people say and post something that would be destructive and only few cared to post something positive.
I love my phone and everything is different for every individual.
August 30th, 2009 at 11:21 pm
The reason why the i-phone is getting better and better… is because people like us ask for what we pay for… And that’s how things get better… There will never be a perfect device (toy)… but yes better improovements… That’s what makes us better then others.