All Articles Tagged AT&T

Roughly Drafted is claiming a source close to AT&T has spilled the beans on what’s really going on with the iPhone and its 3G connection problems, and what 2.0.2 did to fix it.

In a nutshell? An iPhone 3G running 2.0 or 2.0.1 tries to pull too much power from the network, so when multiple iPhones connect, a tower can actually run out of juice and start dropping calls and losing data.

Why hasn’t upgrading to 2.0.2 already fixed the problem? Simple: some people haven’t yet upgraded, so their 2.0 and 2.0.1 iPhones keep pulling too much power, causing the same problem even for people who have upgraded but are stuck on the same tower (or same high-density city like San Fran or NY). Only when most users have patched to 2.0.2 will people stuck on high-demand towers see improvements.

Earlier reports and theories have lain blame on everything from the 3G radio and antenna, to the Infineon chipset and Apple firmware, to the carriers themselves. We here at TiPb have long been saying the problems were likely a combination of factors, and firmware that pulls too hard on networks that aren’t that hardy seems a far better explanation than any one previously offered. It also goes a long way to explaining why Bluetest didn’t find any hardware issues, and why both Apple (via their website) and AT&T (via SMS) have really stepped up the push for this update.

So, do we finally have our answer, or is this just the next “shot in the dark”? Are you still having 3G problems? Is your neighbor still on 2.0 or 2.0.1? Tell them to upgrade now and then let us know if it helps!

Have an iPhone on AT&T and want to travel internationally without re-mortgaging your house to pay for the data roaming? You’re in luck… mostly. Engadget says the USA’s exclusive iPhone carrier has just released two new plans to help mitigate your risk: $119.99 for 100MB and $199.99 for 200MB.

Realizing AT&T does have to pay other carriers for any users on their networks, we still can’t help but wonder if there’s an ulterior motive… Given the poor marks AT&T’s network received in Wired’s survey when compared to European carriers, maybe Ma Bell is trying to dissuade frustrated users from fleeing the country? Unfortunately, these new plans are pretty much Rogers’ 2006 domestic rates, and probably still competitive with several international carrier-gougers!

So, AT&T travelers, will these new plans encourage you to keep the data roaming enabled for your next trip?

Last week Apple and Infineon were getting all the heat for shoddy 3G performance. Now AT&T is getting its share of the blame with a dizzying array of combinations. First it was Wired’s fairly damning survey and the Swedish antenna tests that pointed further fingers at the network, and now Gizmodo head-honcho Brian Lam has had the chance to chat with AT&T CTO John Donovan:

I asked Donovan if caution was the overriding strategy behind waiting to match Sprint’s initial 3G rollout, he replied, “I’d like to say we’re deliberate. ” He added that initially meeting the voice quality and data rates of Sprint’s 3G network would have been both technically and financially impossible, despite the customer benefit. (One only needs to look at Sprint’s financial weakness now to appreciate the wisdom of his point.) He also pointed out that by waiting, they got to leapfrog the limitations of Sprint’s EVDO networks, referring to the extended data rates their network will eventually run at, at a better value. “The most astute thing you can do is be as late as possible and as fast as possible. Because it’s going to cost you more if you do it too early, and if you do it too late, you don’t get the features you want.”

Well bully for AT&T, but where exactly does that leave frustrated customers with dodgy 3G reception? According to Donovan, they have a multipart plan to make sure AT&T really, truly, eventually delivers on the “more bars in more places” promise.

Lam likes having them on the record, so they can be held accountable. We think customers would prefer having them simply get the job done, so that dead zones, dropped calls, downgraded connections, and basically everything else that’s currently broken about AT&T’s 3G network is fixed and fast.

We’ve had our fair share of gripes and complaints about AT&T here at TiPb but we don’t give them enough credit for trusting Apple and letting them go wild with the iPhone. Sure, they may be out to squeeze every dollar from their customers, but few carriers would even imagine giving Apple the freedom to create the. best. gadget. ever.

Plus, AT&T is well aware of the attention and added dollars they get by having an exclusivity agreement for the iPhone, so it comes to no surprise to us that one of those old, reputable, print companies is reporting that AT&T has added another year of exclusivity (until 2010 now). If AT&T were to lose the iPhone now, it’d be a complete disaster since the iPhone is starting to entrench itself in the market.

So I guess since AT&T will never give up on the iPhone, it’s on Apple to make every customers dream come true and deliver a fully unlocked iPhone. Maybe then, carriers will begin to lower their prices and the power will come back to the consumers.

ReadVia

One of the most important aspects of the iPhone is how it’s breathed the air of change into long stodgy, backwards thinking mobile cellular providers. We can argue whether its been less effective post iPhone 3G where subsidies have returned, but either way Apple fairly neatly removed the carrier middleman from its usual intrusive position in the smartphone space. App Store is clearly the crowning example thus far, but frequent firmware updates is sometimes likewise cited.

On the latest This Week in Tech (TWiT) podcast, however, Digg founder Kevin Rose credited an unnamed source inside Apple as saying AT&T had to approve the next iPhone firmware update. Of course, Rose has been, er… somewhat less than accurate in regards to iPhone news in the past (including his reports that the iPhone 3G would have video iChat). In his corner this time, however, are server logs showing iPhone 2.0.1 traffic on popular Apple news sites originating from both Cupertino and AT&T HQ regions.

Has AT&T always played a role in firmware testing or is this a new factor in a post 3G world? If it’s new, will it make 2.x updates take longer than 1.x did? And do international carriers like 02, T-Mobile, Vodafone, Rogers, Orange, etc. all have similar advanced testing privileges? If so, will 22+ (70+ eventually) carriers wanting to test new firmware result in huge delays or staggered launches? Or is this just another well Dugg tempest in a Royal Jasmine teapot?

On a side note, the same episode of TWiT saw the crankiest of geeks, John C. Dvorak “dot org slash blog” claim that one particularly damaging rumor circulating about Steve Jobs current health was deliberately and maliciously spread at an exclusive CEO gathering by an as-yet unnamed but well known executive with a personal grudge against Jobs and Apple. Dvorak maintains the rumor, which recent reports have indicated is false, was spread to other CEOs who then propagated it, adding to the confusion and downward pressure on Apple’s stock. If he can get a second anonymous confirmation on the story, Dvorak claims he will name names in his Marketwatch column.

As a huge fan of Karma, that should make for an interesting day, and likely more than a “slime bucket” response from El Jobso.

AT&T has a plan developed specifically for the hearing impaired who’d like to own an iPhone: Unlimited SMS, Unlimited Data, Visual Voicemail, and 40 cents a minute for calls. A good deal all around for $40 bucks a month. Scratch that — it’s $50 now for iPhone 3G users, but like the standard plans, iPhone 2G users can still get the plan for ten bucks less. All you need to do to apply is fill out the requisite forms from AT&T. Also notable: corporate plans of the same clock in at $65, but hey, at least the company is paying that bill.

Electonista via TUAW

It’s been two weeks since the July 11th, 22 nation launch. Do you know where your iPhone 3G is? Sadly, for many, the answer is still “backordered” if not “out-of-stock”. But don’t worry, your always customer conscious and perennially consumer focused mobile cell provider wants to make sure you know that they know that you’re feeling some pain. And they want to assure you they’re doing everything they can to get your money you your shiny new iPhone 3G.

First, they are absolutely, positively not hoarding them or stockpiling them in any secret iVaults. It’s still first-come, first-served, and in AT&T is prioritizing direct fulfillment (with a 2 week wait time), and advising their stores are currently sold out. (Hey, they’re moving it twice as fast as last year, remember? Just imagine if they had stock!)

Second, for its part Apple has stopped providing JSON data to independent webbers who were keeping you better informed (than Apple) as to what stores had precisely which units when you got there 15 exactly minutes too late. Back to Apple.com, or the still long line ups outside Apple Retail, for those in the US.

Third, in the UK 02 Online is out, stores are in increasingly short supply, but might get a few more units trickling in today.

Not worried in the least, Apple’s supply-chain wizards plan to launch the iPhone 3G in 20 more countries in just under a month from now. Good luck with that.

Exclusive US iPhone 3G carrier AT&T announced their Q2 results yesterday, and during their conference call informed us of this staggering little factoid:

[S]ales of Apple’s iPhone 3G during the first twelve days were nearly double that of last year, this despite shortages that have seen backorders stretch one to three weeks at its retail stores.

We already knew Apple had sold 1,000,000 of their second-generation handsets in just 3 days (almost 25 times faster than the original iPhone 2G), but that was (I assume) a global number covering the 22 launch countries (and may have included units in partner channels). This quantity — while ironically not quantified — is US specific, and is impressive given that some pundits felt the all-important early adapters already had iPhones, and would get 2.0 for free, and so would likely have less incentive to upgrade. Maybe, maybe not. The $199 cost-of-entry could have triggered an even bigger flood of first time buyers who had balked at the previous price point.

Read

This time last week Dieter was holding the line in Rhode Island, Chad was laying the video smack down in Ohio, Brian was too busy getting him some apps to even say where he was, and Casey was waiting for the lines to die down (good luck with that!)

Now it’s one week later and what’s going on? Well, thanks to Cherryhead25 (via Engadget) we know that the up-again/down-again FREE iPhone 3G AT&T WiFI access is currently up again.

That is, if you can find an iPhone 3G to buy! Seems Apple Insider has found yet another leaked AT&T memo that hints at major supply shortages in the US (welcome to the rest of the world!), leading to back-orders of 10 to 14 days.

Frequent Apple analyst Gene Munster, told Computerworld (via Ars Technica) the shortages might last a month!

“I bet we’ll see these problems for another two to four weeks. Early demand has been more than they expected [because] they knocked it out of the park on the first weekend. “There were outages last year, but not to this extent. This is a more sustained outage [than last year's], and the demand seems to be sustained.”

So the continued line ups would have us believe. And the hardest to find model? Nope, not the white one sported by Dieter or Chad! The 16GB iPhone Black… Wonder who got me one of those?

I thought AT&T and the iPhone were living happily ever after? I mean what with Apple making some concessions with the activation process and data plans plus selling a gazillion iPhone 3Gs (more like a million), AT&T should be happy right? Nope!

An AT&T Kiosk at the Moorestown Mall in New Jersey has decidedly gone anti-iPhone 3G. When a customer approached asking about iPhone insurance she was answered with evil laughter and was told by the employees to get a…hide the women and children…Blackberry! (gasp). I guess not AT&T stores don’t show a united front. To make matters worse, they gave her anti-iPhone 3G pamphlets using articles from Pocket PC Magazine and Crackberry.com.

You may or may not know, but Crackberry.com is like family to us at TiPb. It’s a little more than heartbreaking to see their articles being used against our. most. beautiful. and. fastest. gadget. ever. But hey, family squabbles happen, we get that, but it won’t stop us from fighting back!

Read on to see how we’ll defend our honor!

Read

Read the rest of this entry »