All Articles Tagged Exploding

Exploding iPhones have been a very popular topic as of late, but now an alleged tier 2 iPhone support agent has contacted Gizmodo to further back up Apple’s claims that the exploding iPhones are not the result of faulty batteries but rather simply cases of user abuse.

I’m a Tier 2 iPhone agent for Apple. I’d like to add that roughly one to two calls out of every thousand that I take deal with the battery “overheating”. Generally, this incident can be described as “uncomfortably warm”, and I have not ever received or heard of a coworker receiving a call about someone being injured by the iPhone, including people too stupid to stop using their phones after the screen is broken.

The email later goes on to say Apple gets tens of thousands of calls and zero of them have proven to be safety issues. From the beginning of this debacle we’ve had a feeling that this was simply the media blowing this way out of proportion. We still get this feeling…

Does this alleged tech support email put some of your minds to rest regarding the “exploding” iPhones?

[Via Gizmodo]

Apple has finished their investigation in the case of the exploding iPhones/Pods and the results are not shocking – the battery malfunction theory has been rejected. It was first rumored that defective batteries were more than likely the cause of the devices going boom but as it turns out, excess force was the reason – according to Apple.

“The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone.”

With 26 million iPhones and 200 million iPods sold to date, Apple claims there are zero confirmed battery overheating incidents for iPhone 3GS and the number of reports of overheating they have investigated are in the single digits.

So are you buying what Apple is selling? Could these isolated incidents actually be due to excessive force in every case or could there still be something up with those batteries? What do you think?

[Via Mac Daily News}