All Articles Tagged fido

Rogers dropped us a note to let us know they’ve extended their 6GB/$30 data plan, first introduced last year with the iPhone 3G and re-introduced this year with the Android Dream and Magic, and the iPhone 3GS, until September 15. So, if you have a qualifying phone like the iPhone, and you want ungodly amounts of data usage — and you haven’t already — make sure you add the 6GB/$30 promo to your plan ASAP. (Especially with free tethering still on until December 31, 2009).

While we’ve heard Canadian iPhone supplies still can’t keep up with demand, Rogers says:

Rolling inventory of the iPhone 3GS is on its way, and back orders are being filled for customers on a priority basis.

(And no, no official word yet on when Bell or Telus’ HSPA network will be functionally rolled out, nor when they will begin offering the iPhone 3GS, but we can’t help but think increased competition is great for consumers — and for the networks, witness Rogers beginning to test 21Mbps HSPA+).

Full Rogers/Fido iPhone upgrade options repeated after the break…

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A Canadian buffet of Rogers news today, with Q2 financial results, an update on the current out-of-stock situation at Rogers, Fido, and Apple Canada, and the beginning of an HSPA+ super-fast 3G rollout.

First up, Bloomberg (via MDN) reports that Rogers that ARPU (average revenue per user) was down $1.47 as customers curbed long-distance and travel, while total sales rose 3.1%. As to the iPhone in particular, the introduction of the iPhone 3GS and $99 price point for the iPhone 3G helped Rogers add 148,000 subscribers this quarter.

Second, TUAW reports that Rogers, their subsidiary Fido, and Apple Stores (which just began carrying the iPhone in Canada on June 19) are all in short supply or completely sold out of iPhones. Given that Apple reported 5.2 million sold last quarter amid shortages, and is planning to fill out 80 countries by the end of the year, we can only repeat Dieter’s abject shock at the continuing sales volumes…

Third, and funnest (TM iPod touch),Engadget Mobile says Rogers is ready to rock and roll with HSPA+ at 21Mbps. Zoom. Zoom. The GTA will get initial love, though Rogers says it will expand quickly to other cities. Since the iPhone 3GS only supports up to 7.2Mbps, we’re not likely to benefit directly, though we only get half that currently so who knows…

TiPb just received word from Rogers and, well, it’s typically long and complicated so we’ll just give them the floor:

We’ve just announced the details of special Hardware Upgrade savings for our existing iPhone customers and wanted to let you know.

There has been a lot of excitement around the new iPhone 3G S and we wanted to recognize the early adopters who helped make the iPhone the hottest-selling handset in Canadian wireless history. We will be discounting the price of the iPhone 3G S by between $250 and $500 to provide savings to many of our iPhone customers.

What this means is that eligible iPhone owners can acquire the iPhone 16GB 3G S for as low as $199 or the 32GB for as low as $299 until July 31, 2009.

For Fido customers, we’re offering the Fido Rewards iPhone 3G S promotion. This enables iPhone customers to redeem FidoDollars towards a new iPhone 3G S with an additional $100 top-up from Fido.

For customers who don’t qualify for these extra savings, we are pleased to offer Rogers Wireless customers the iPhone at our cost on rogers.com. This cost – $580 for the iPhone 3G, $680 for the iPhone 3G S 16GB and $780 for the iPhone 3G S 32GB – represents the price we pay for the device plus a nominal fee for the SIM card. Customers can access these devices at retail locations for just $19 more for the three devices.

We’re also happy to announce that Rogers and Fido are extending the 6GB/$30 data promotion until July 31. This offer is valid for customers on a new or existing iPhone plan or customers buying an Android-powered HTC Magic or HTC Dream.

Details after the break!

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Yeah. Ouch. But that’s what BGR’s Canadian ninja are reporting. These are Best Buy inventory prices, but it’s hard to imagine Rogers/Fido stores charging less what with the exchange rate and typically Canadian shipping overages added.

Any Canadians (besides me) lining up for an off-contract iPhone 3G S this Friday? Does the price change things? How about those of you getting the full subsidy? Happier now?

Okay, I take back 13% of all the bad things I’ve ever said about Rogers. The Social Media Rep for Rogers/Fido, Keith McArthur, has unleashed the following today via Twitter:

• Both Rogers Wireless and Fido will offer iPhone 3GS starting June 19. [link]
• Rogers/Fido pricing is $199 for 16GB iPhone 3GS; $299 for 32GB iPhone 3GS on a three-year voice and data plan. [link]
• 8GB version of the iPhone 3G will drop to $99 on June 19 at Rogers and Fido with a three-year voice and data plan. [link]
• Rogers is reintroducing the $30/6GB data plan for iPhones effective tomorrow, June 9. Offer available for a limited time. [link]
• Rogers/Fido are only national carriers to offer $25/500MB plan. 93% of iPhone users use less than 500MB so this is the right plan for most. [link]

UPDATE: Steve in the comments points out this gem from the same Twitter feed:

• There will be a no-contract price for customers who want to upgrade before they’re eligible for a subsidy [link]

You stand on guard for me. Well done, sirs!

Boy Genius‘ ninjas — Canuck chapter — have gotten their tiger-clawed hands on what looks to be Fido Canada’s 2009 roadmap. Fido, which was bought by Rogers and is now marketed as the budget-conscious GSM brand, carries the iPhone 3G, and if this leak is correct, just might next be carrying:

a 4GB iPhone model that will run for $99 and come with quad-band EDGE, tri-band HSDPA, a 2 megapixel shooter and, believe it or not, iChat video calling

The Rogers/Fido network might support video iChat better than AT&T’s but we can’t see Apple making something as huge as that without doing it global, much less on bigger devices than 4GB…

What do you think, is it real, or is it fakaroid?

[Via Jeffdc5]

UPDATE: Keith from Rogers in the comments:

I’m in the communications department at Rogers and can confirm that we are aware of this issue with the 6GB promotion. It was a technological malfunction that resulted in an error on less than 10 customer accounts. We take these things very seriously and we’re working to fix it. We will, of course, continue to honour the 6GB promotion for those customers who signed up for it.

Thanks Keith, now how about news on bringing back those $30/6GB accounts as standard so Canada reaches some form of parity with US pricing?

ORIGINAL: Prior to the iPhone 3G launch in Canada last year, there was a massive internet and public protest surrounding Rogers exorbitant data plans (not too long ago cresting $100 for 200MB!). To try and turn things around, Rogers offered a limited time $30/6GB plan (which should never have been limited in time) on 3 year(!) contract, and many were quick to sign up for it when they got their new iPhone 3Gs. Fast forward 9 months later, however, and seems some shenanigans are going on again around Rogers way. According to MacNN, people are losing those $30/6GB accounts, way before the 3 years are up:

The problem is allegedly widespread amongst Rogers iPhone customers, and believed to be connected to alterations of a person’s account, such as a change in address or phone number. Because the promotional code for the $30/6GB plan no longer exists, discounts may simply be evaporating as accounts are recreated. People who signed up for the $30 price were originally promised that it would persist throughout their three-year contract.

Customer service staff seem to vary greatly in their willingness and ability to solve this problem. NOT. GOOD. ROGERS. Being a GSM monopoly doesn’t let you abuse it, remember?

Meanwhile, according to Engadget Mobile, Rogers’ wholly owned, discount branded Fido subsidiary seems to be gearing up to ditch the iPhone 3G’s 16GB SKU entirely, leaving only the 8GB version on the product list. Fists with the low-end brand, we guess…

So, anyone hosed by Rogers on data, or going to be missing out that 16GB iPhone 3G on Fido? Let us know!

[Thanks Chris for the tip]

Okay, fair enough, it’s not the nearly 7 million iPhones our big United Statesian brothers to the south consumed in the last quarter, but for a market the size of Canada’s (where it is cold and we must work hard just to survive…), 255,000 iPhones moved is EPIC.

Says Electronista:

The telecoms company sold and activated a total of 255,000 iPhones between the device’s July 11th launch and the end of September, helping the carrier boost its net subscriber additions to 191,000 and increasing the company’s average income per user “considerably above” the average thanks to many attaching a data plan to their services.

Rogers claims that the subsidies they provided for this many iPhones put a drain on them, but thanks to the huge — and ongoing — monthly service plans attached, I don’t think many give a flying hockey puck about that, especially after they just recently cut the commission rates for their reps.

Like in the US, these results are expected to have come at the expense of rival, in this case CDMA, networks Bell and Telus (since Rogers/Fido enjoys a GSM monopoly position).

Could their threat of ending their fairer 30$/6GB data plan last month have helped boost sales? I know roughly 8 people who all got iPhones for just that reason. Anyone else?

According to BGR, Rogers Wireless (and subsidiary, Fido) has announced:

A decision by the Rogers finance department to cut sales commission by as much as 50% has seriously irked the sales staff who played an integral role in the approximate 30% increase in sales since the beginning of 2008.

I was first in line at my local Rogers store (corporate owned) on iPhone launch day, when the entire Rogers sales central went down and the management and employees handled the situation with grace and particular care for all the customers stuck waiting… and waiting… and waiting…

They handled all the cross and miscommunication from Rogers HQ, the lack of sufficient training for the iPhone, the plans that changed day by day and hour by hour before launch, the BS about charging customers for WiFi data, and the long — long — lines of people frustrated by years and years of Rogers greed and mismanagement (pre iPhone 3G data rates anyone?)

This must be especially galling then, to face cuts in their compensation when Rogers is growing business by 30%. Think they’ll have as much time to see to customers’ needs when they have to see more to keep their same base pay?

BGR further suggests a course of action, if Canadian customers feel so inclined:

The cut to commissions will impact each and every customer of Rogers and Fido in one way or another. If you’re the type of person who feels this is wrong, you can call Rogers or Fido toll-free within Canada at 1-888-764-3771 and 1-888-945-3436 respectively.

My fellow Canadians, if you’re already enjoying the virtually “unlimited” goodness and peace of mind that comes with Rogers reluctant, 11th hour $30/6GB promotional plan, then there’s nothing to see here. Your rate is good for the length of your contract.

If you haven’t jumped on the “deal” yet, however, remember that the plan is set to expire Aug. 31. Or it was… Rogers seems to have extended it — slightly — to Sept. 30.

After that?

A monthly fee of $30 will buy 1 GB of data instead of 6GB. A cheaper package of $25 will give 500 megabytes, filling the needs of most customers based on early consumption trends, [Rogers spokeswoman Liz Hamilton] said. Other plans include $50 for 2GB, $60 for 3GB and $80 for 8GB.

To mitigate the disaster of these new plans, Rogers will provide unlimited data for 3 months to all new customers on the plans, and customers can change between plans (up or down) without penalty. They’ll also receive a text message when they’re getting close to their hard limit, and another when they hit it. An overall cap will also be placed at $100 a month, usage be rogered.

While Rogers claims neither you nor I may really be able to chew through 6GB a month, they’re contention about not wanting to over-charge us is clearly disingenuous, or else they would be offering lower bandwidth plans at LOWER rates, not higher. (i.e., they would keep the 6GB at $30 and add a 2GB at $20, 1GB at $15, and 500MB at $10).

The protests are likely over — which we’re sure they’re counting on — but way to show your regressive spots there, Rogers.