My iPhone 3G, 16gb in the white flavor, has hardware issues. As I reported in our forums, it started with the volume-down button not working, and then the issue seemed to spread to volume up, the ringer switch, and the sleep button. A full restore from iTunes didn’t save it — confirmed hardware. Having no Apple Store nearby, I decided to give Apple’s phone support a try. Twenty minutes on hold and a few questions later, they sent me a box. The procedure is very simple, read on for the mini-gallery and return process details.
