Apple, via Medallia, is sending out customer satisfaction surveys:
Thank you for your purchase of the Apple iPhone 3G. We would like to ask you a few questions about your experience with your new phone. [...] The information you provide will be used to improve our product support. We will not use your responses to sell you products or services.
Questions include where you’ve gone for iPhone help (cheat sheet: TiPb!), whether you’ve returned your handset to your carrier for repair or replacement, whether you primarily use Windows or Mac, whether you primarily use your iPhone for work or play, whether it’s your first Apple product, and general demographic info.
These questions will no doubt better help Apple understand what you’re thinking about your new iPhone 3G — and which questions they chose to ask will no doubt better help us figure out what Apple’s thinking about their iPhone 3G customers… Hmmm…
Have you gotten your survey yet?
The iPhone showed up at #1 on Consumer Reports’ rating of all Smartphones. It’s a slim margin of victory, but it’s a margin nonetheless. They list it as the only chosen phone in the media category, and list the T-Mobile Wing, the Palm Treo 755p, and the Moto Q9m for office-type uses. For compact smartphones, they advise the Pearl and Centro. (via electronista)
W00t, and I’ve got a quote from Dieter of WMExperts to go along with it:
“… the idea that the Wing is more highly rated than the Q9m is proof positive that they don’t get it. The Wing is severely underpowered and suffers from poor build quality.”
According to the answers to questions posed of 1175 people surveyed by Peanut Labs, a bunch of ‘Generation Y’ kids are hot to trot for the iPhone action. The most popular mobile on the holiday present list is the iPhone, and Apple is on the list of top brands (which were Apple, HP, Nintendo, and Amazon). Another interesting nugget is that those kids figured to spend $300 on gadgets this holiday season.
PC Magazine readers fingered the iPhone as the top cell phone in the PC Magazine “Trustworthy Tech” yearly bit.
“iPhone owners passionately love their devices. In its first year on the survey, the Apple iPhone scored a stunning 9.1 out of 10 from our readers, beating the ratings that every other phone, from every carrier, in nearly every category, has received in the three years we’ve been including cell phones. The iPhone’s 9.6 scores in music and video playback might have been expected, but its 8.2 for call quality (a score significantly better than average), another 8.2 for coverage, and an 8.0 for earpiece volume show that it’s not just the i our readers like. They love the phone, too.
“In the case of other devices, our readers seem to have settled into slightly cranky resignation. Almost all brands on nearly every carrier rated scores between 7.0 and 7.5 overall, with differentiations coming feature by feature. Check out our online charts for full details.”
Palm fared poorly, especially on Sprint and Verizon (700 series woes, I’d imagine), Windows Mobile does better on voice and PDA functions than BlackBerry but BlackBerry still has some insane satisfaction ratings — they manage to grab an 8.0 overall satisfaction rating on AT&T, for example.
Some highlights from the XLS files:
- 1.1 points higher than next best overall rating.
- tops at text messaging
- tops at picture messaging (and MMS isn’t even supported yet!)
- 1.9 points higher than next best web browsing
- 2.5 points higher than next best music player
- 2.5 points higher than next best video player
- lowest rate of required repair among smartphones
There is a dark side to the excel file: a black spot, a mote in God’s eye with regards to the scores. When it comes to requiring technical support, the iPhone is merely average. It must be people asking IT for help on how to hack their iPhone.
