All Articles Tagged survey

So, you’re an iPhone user — what does that mean for your love life?

• You prefer gadget lovers to the college educated
• 1/3rd of you have dumped someone over SMS or email
• 1/3rd of you have outdated gadgets were a turn-off
• 1/5th of you have admitted to using the iPhone to get your porn-on (twice as many as BlackBerry users)
• 1/4th of you have dumped someone for using their own mobile too much.

So, iPhone users, are they painting a fair picture?

[Retrevo via 9to5mac]

Back in August AT&T sent out a customer satisfaction survey to all iPhone owners. Well now it seems a new survey is being sent out to all of us on the AT&T network asking how the 2.1 firmware is working for us and what we want to see next on your iPhone 3G.

Now don’t get too excited yet! Just because they are asking what we want does not necessarily mean we will get it. Keep in mind Apple has stated before that certain features such as copy/paste and directional GPS take a back seat to other issues that need addressing so on and so forth. But it is better than AT&T and Apple flat out ignoring us right? So at least it is a start.

Apple Insider states:

The questionnaire asks owners to pick the top five hardware or software add-ons they’d like to see and include many of the most prominent requests made in the community, including cutting and pasting text, built-in instant messaging, Flash/Java support and MMS messaging.

So when and if you get this survey, be sure to speak your mind and let AT&T what know what you want. This is our chance… they seem to be listening. (Or at least they are pretending to be!)

[Via Appleinsider]

So, we’ve heard all about how the bloggers feel about iPhone 2.0 and the issues surrounding its launch, but we’re not what anyone would call — by any stretch of the imagination — normal. We love our gadgets hard, and hate their flaws with a breathing passion, so we’re skewed from the outset. What about real users, however? You know, the sane ones. What are their impressions?

Technologizer wrote in to tell us about their look into The State of iPhone Satisfaction. 2150+ iPhone Users surveyed, top 7 answers on the board:

Vast majority love their iPhone and rate the App Store highly, but are ticked off about Apple’s acceptance (read: rejection) policies and think Apple responds only “fairly well” to problems/issues. Almost everyone has gone 2.1 and thinks it improves the iPhone. Half of MobileMe users loves it, the rest are mixed or haters. For those who have problems (just about everyone), freezes, crashes, slow internet, and poor coverage were the culprits. The biggest missing feature? Cut/copy/paste (who knew?). And no one cared about the lack of a tic-tac-tile keyboard.

For the full results, head on over to their expanded coverage entitled: “An iPhone Opinion Explosion”.

Apple, via Medallia, is sending out customer satisfaction surveys:

Thank you for your purchase of the Apple iPhone 3G. We would like to ask you a few questions about your experience with your new phone. [...] The information you provide will be used to improve our product support. We will not use your responses to sell you products or services.

Questions include where you’ve gone for iPhone help (cheat sheet: TiPb!), whether you’ve returned your handset to your carrier for repair or replacement, whether you primarily use Windows or Mac, whether you primarily use your iPhone for work or play, whether it’s your first Apple product, and general demographic info.

These questions will no doubt better help Apple understand what you’re thinking about your new iPhone 3G — and which questions they chose to ask will no doubt better help us figure out what Apple’s thinking about their iPhone 3G customers… Hmmm…

Have you gotten your survey yet?

460 iPhone users surveyed, top answers on the board. Hands on the buzzers, people!

Survey says!

80% Satisfaction level. 72% daily email use. 55% increased web browsing. 60% use the iPhone for some previous laptop functions. 50% have added at least 1 application at some point. 40% would like to add 3rd party apps. 40% would love them some Flash.

50% changed carriers. 50% switched from another standard phone. 40% switched from another smartphone. 10% were first time mobile users. 33% carry an additional phone.

Breaking it down, 23% replaced a RAZR, 14% replaced a WinMob phone, 13% replaced a Blackberry, 7% replaced a Palm, 4% replaced a Sidekick, and 4% replaced a Symbian.

13% have unlocked their phone (JAR!). 10% have experienced hand pain following use. 50% are under 30. 16% are students. 20% of purchases were gifts.

20% rock both Mac and iPod. 5% rock Mac no iPod. 75% were existing Apple customers.

Whew! Are you represented in there? Are they off the mark? Judges? What do you think?

Changewave released information from their latest survey, and the iPhone is tops again. 2% of the 3654 people surveyed have iPhones. Of the people that have iPhones, 82% are “Very Satisfied,” up 5% since the last survey in July and tops in the list. The only company with “Very Satisfied” ratings above 50% is RiM with the Blackberry series. Best yet, the iPhone is set to capture a bit more than 2% — Changewave reports that a full 16% of all people surveyed intend to purchase an iPhone within the next 6 months. Quoth Tobin Smith, founder of Changewave:

There’s no longer any doubt about the staying power of the iPhone. The continuing embrace of the iPhone by the public is a stellar example of how a new product can forever alter its own playing field.”

It’s unfortunately kind of a high and low quote; he’s right about the ‘alter its own playing field’ bit. But show me anyone who thought the iPhone was just going to go away.