Apple, via Medallia, is sending out customer satisfaction surveys:
Thank you for your purchase of the Apple iPhone 3G. We would like to ask you a few questions about your experience with your new phone. [...] The information you provide will be used to improve our product support. We will not use your responses to sell you products or services.
Questions include where you’ve gone for iPhone help (cheat sheet: TiPb!), whether you’ve returned your handset to your carrier for repair or replacement, whether you primarily use Windows or Mac, whether you primarily use your iPhone for work or play, whether it’s your first Apple product, and general demographic info.
These questions will no doubt better help Apple understand what you’re thinking about your new iPhone 3G — and which questions they chose to ask will no doubt better help us figure out what Apple’s thinking about their iPhone 3G customers… Hmmm…
Have you gotten your survey yet?
460 iPhone users surveyed, top answers on the board. Hands on the buzzers, people!
Survey says!
80% Satisfaction level. 72% daily email use. 55% increased web browsing. 60% use the iPhone for some previous laptop functions. 50% have added at least 1 application at some point. 40% would like to add 3rd party apps. 40% would love them some Flash.
50% changed carriers. 50% switched from another standard phone. 40% switched from another smartphone. 10% were first time mobile users. 33% carry an additional phone.
Breaking it down, 23% replaced a RAZR, 14% replaced a WinMob phone, 13% replaced a Blackberry, 7% replaced a Palm, 4% replaced a Sidekick, and 4% replaced a Symbian.
13% have unlocked their phone (JAR!). 10% have experienced hand pain following use. 50% are under 30. 16% are students. 20% of purchases were gifts.
20% rock both Mac and iPod. 5% rock Mac no iPod. 75% were existing Apple customers.
Whew! Are you represented in there? Are they off the mark? Judges? What do you think?
Changewave released information from their latest survey, and the iPhone is tops again. 2% of the 3654 people surveyed have iPhones. Of the people that have iPhones, 82% are “Very Satisfied,” up 5% since the last survey in July and tops in the list. The only company with “Very Satisfied” ratings above 50% is RiM with the Blackberry series. Best yet, the iPhone is set to capture a bit more than 2% — Changewave reports that a full 16% of all people surveyed intend to purchase an iPhone within the next 6 months. Quoth Tobin Smith, founder of Changewave:
There’s no longer any doubt about the staying power of the iPhone. The continuing embrace of the iPhone by the public is a stellar example of how a new product can forever alter its own playing field.”
It’s unfortunately kind of a high and low quote; he’s right about the ‘alter its own playing field’ bit. But show me anyone who thought the iPhone was just going to go away.
